Wacom – CintiQ – 24HD Touch – User Manual

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User’s manual
Contents Index
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Cintiq 24HD touch (DTH-2400)
Cintiq 24HD (DTK-2400)
Setting up
Using the display stand
Using the pen
Customizing the pen
Navigating with multi-touch
Customizing multi-touch
Using the pen display
Customizing the pen display
Using the Radial Menu
Application-specific settings
FAQs
TroubleshootingContents Index
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Cintiq 24HD
User’s Manual
Version 2.0, Rev C1412
Copyright © Wacom Co., Ltd., 2012
All rights reserved. No part of this manual may be reproduced except for your express personal use.
Wacom reserves the right to revise this publication without obligation to provide notification of such changes.
Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right
to change any specifications and product configurations at its discretion, without prior notice and without obligation
to include such changes in this manual.
The above year indicates when this manual was prepared. However, the date of release to the users of the “manual”
is simultaneous with the introduction into the market of the applicable Wacom product.
Cintiq and Wacom are registered trademarks of Wacom Co., Ltd.
Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries. Microsoft, Windows, and Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Mac are trademarks of
Apple, Inc., registered in the U.S. and other countries.
Any additional company and product names mentioned in this documentation may be trademarked and/or registered
as trademarks. Mention of third-party products is for informational purposes only and constitutes neither an
endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use of
these products.
ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission.Contents Index
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TABLE OF CONTENTS
About the manual 5
UNPACKING YOUR CINTIQ 6
Unpacking your product 6
Box contents 8
SETTING UP YOUR CINTIQ 10
System requirements 10
Step 1: Hardware installation 11
Step 2: Software installation 14
GETTING TO KNOW YOUR CINTIQ 15
Pen display features 15
Front view, Cintiq 24HD touch 16
Rear view 17
Front view, Cintiq 24HD 18
Pen features 19
USING THE CINTIQ DISPLAY STAND 20
Display stand features 21
Display stand location 22
Adjusting display height and incline 25
Using a keyboard with Cintiq 27
Cable replacement 28
WORKING WITH YOUR CINTIQ 31
Setting up your work area 32
Configuring Cintiq for handedness 33
Using the Grip Pen 34
Holding the pen 35
Positioning 36
Clicking 36
Dragging 37
Using the side switch 37
Working with pressure sensitivity 37
Drawing with tilt 38
Erasing 38
Pen display controls 39
Using the hardware control buttons 41
Using the ExpressKeys 42
Using the Touch Rings 44
Working with multiple monitors 45
Adjusting the display 46
Factory presets, auto-sync, and user settings 46
On Screen Display (OSD) settings 47
OSD controls, Cintiq 24HD touch 48
Brightness/Contrast controls 48
Auto Adjust (analog input only) 49
Image controls 49
Color control systems 51
Tools 52
Menu tools 53
ECO Information 54
Information 55
OSD Warning 55
Using the Picture Mode function 55
Advanced OSD 57
OSD controls, Cintiq 24HD 67
Power saving 69
THE MULTI-TOUCH EXPERIENCE WITH CINTIQ 70
Navigating with multi-touch 71
Customizing multi-touch 79
Setting multi-touch options 80
Choosing standard multi-touch functions 81
Choosing custom multi-touch functions 82
Disabling multi-touch 83
Testing multi-touch 84
CUSTOMIZING YOUR CINTIQ 85
Manage your control panel settings 86
Control panel overview 87
Calibrating the pen display 89Contents Index
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Customizing the pen 90
Adjusting tip feel and double-click 91
Adjusting eraser feel 92
Advanced tip and eraser pressure settings 92
Customizing tool buttons 93
Customizing tilt sensitivity 94
Customizing pen display functions 94
Customizing the ExpressKeys 95
Customizing the Touch Rings 96
Button functions 97
Using and customizing the Radial Menu 104
Working with Display Toggle 105
Application-specific settings 106
Creating an application-specific setting 107
Changing application-specific settings 108
Removing application-specific settings 108
Working with multiple tools 109
Renaming the tablet in the tablet list 110
TROUBLESHOOTING 111
Testing Cintiq 112
Testing controls and input tools 114
Testing the hardware control buttons 115
Testing the ExpressKeys 115
Testing the Touch Rings 115
Testing a pen 116
Display troubleshooting 117
General display problems 117
VGA problems 120
Pen tablet troubleshooting 121
General problems 121
Pen problems 123
Multi-touch problems 126
Windows-specific problems 127
Mac-specific problems 128
Technical support options 130
Obtaining software updates 131
FREQUENTLY ASKED QUESTIONS 132
CARE AND MAINTENANCE 134
Caring for Cintiq 134
Replacing the pen nib 135
OTHER USEFUL INFORMATION 137
Removing Cintiq from the display stand 138
Mounting Cintiq on the display stand 141
Using an alternate mount or stand 144
Uninstalling Cintiq 145
Managing preferences 146
Installing multiple tablets 147
Using applications integrated for tablet control 148
Importing expert settings 149
Pen and digital ink capabilities in Windows 150
Product information 151
Ordering parts and accessories 152
Available parts and accessories 152
GLOSSARY 153
INDEX 156Contents Index
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ABOUT THE MANUAL
This manual provides quick access to information about your Cintiq 24HD or Cintiq 24HD touch.
The information is common to Windows and Mac computers. Windows screen captures are shown unless
otherwise noted.
� Go directly to table of contents or index topics by clicking on them.
� Use the navigation controls to move through the manual.
� Use your .pdf viewer zoom-in tool to increase the size of the manual on your display screen. See the
viewer application help for information on any additional tools that help you use and print the manual.
�SMALL CAPITAL LETTERS are used to identify the names of keyboard keys, dialog boxes, and control panel
options.
� Be sure to see also the Important Product Information guide for Cintiq, located on the Installation CD.
The guide includes product safety precautions, specifications, and your license agreement.
� The following information is not included with this product: information about your specific computer
hardware or operating system, or information about your application software. Your best source for this
information is the set of manuals and discs that came with your hardware, operating system, or
application.
Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes and
improvements are made from time to time. Therefore, some changes, modifications, and improvements
may not be covered in this manual.
Go to front page.
Go to table of contents. Page back, or page forward.
Go to index. Go back to previous view.
Go to topic. Topic continued.
Contents
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topicContents Index
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UNPACKING YOUR CINTIQ
Your Cintiq 24HD interactive pen display comes pre-assembled with the pen display mounted on the Cintiq
display stand. The product parts and accessories are packed together in the accessories box. To avoid
damage, see the instructions on the following pages before setting up and using Cintiq.
Unpacking your product
Box contents
UNPACKING YOUR PRODUCT
Carefully unpack and place all items on a stable surface.
1. Open the box cover.
� Remove the plastic joiners from the lower corners of the product box. Then lift away the upper
portion of the box.
� Fold open the lower side flaps.
� Remove the accessory parts box.
� Move the cabling to the side of the box and lift away the cabling enclosure.
� Remove the side packing blocks and any other packing materials from around the interactive pen
display and stand.
2. Lock the display in place.
� Fully raise the display and
support arms to a vertical
position where they will lock in
place.
� Locate the incline levers on each
side of the unit. Grasp the pen
display on both sides at
approximately the same height
as the levers.
� Use your fingertips to gently
squeeze the upper levers. As
you squeeze, gently rotate the
display to a flat position.Contents Index
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3. Carefully remove Cintiq from the box. Holding the lower part of the display support arms near the
display stand base, lift and move this product while also supporting the base of the stand.
Important: Do not attempt to lift Cintiq by yourself. Each person should use both hands to securely
grasp the product. The assembly is heavy. Work together, and lift carefully.
4. Place the Cintiq assembly in a stable position on your desktop or other work surface so that it will not
tip or fall. See display stand location.
5. When in place, use the incline levers to rotate the display back to a vertical position.
6. Inventory your box contents.
Warning
Request assistance from another person or persons when removing, lifting, or moving this product.
Physical damage or personal injury may result from a single person attempting to lift or carry this product.
Use care not to let the pen display fall backward. Doing so may cause personal injury or damage to your
product. Request assistance from another person if needed.
Avoid catching your finger in the gaps of the movable portions of the stand.
Locate the cables on top of the stand base, and ensure they do not hang free. Tripping over loose cables
can cause physical damage or personal injury.
Do not lift by the incline levers or upper portion of the support arms. Improper operation may lead to
physical injury or damage to the stand. Avoid catching your finger in the gaps of the movable portions of
the stand.
Place your product completely and securely on a level, stable surface. Do not allow any portion of the
display stand base to protrude from the installation surface. Otherwise, Cintiq may fall and cause physical
damage or personal injury.Contents Index
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BOX CONTENTS
After unpacking your product, ensure the box contents are complete.
Pen, with personalization rings
To personalize your pen, unscrew
the tip cone and replace the ring
with a different color.
Pen stand
AC power adapter and cable
Cintiq 24HD interactive pen display & Cintiq display stand,
pre-assembled
(DVI-D, DisplayPort, and USB cables are pre-installed.
DisplayPort cable is stored within the Cintiq display stand.)Contents Index
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Notes:
Some configurations may include additional CDs or DVDs containing application software.
To install, see the instructions for those CDs or DVDs.
Save the packing materials and package box for use when shipping or storing Cintiq.
When packing Cintiq for transport, adjust incline to a flat position. Always pack Cintiq in the original
containers and protective cushions.
Before installing, take some time to learn about your Cintiq interactive pen display and Cintiq display stand.
DVI-I to VGA cable
(DVI-D, DisplayPort, and USB cables
are pre-installed. DisplayPort cable is
stored within the Cintiq display stand.)
Installation CD
Includes the software driver and
Important Product Information guide.
Quick Start Guide
and
Warranty
Pen grip, wide bodied
May not be included in some product configurations.
Spacers, qty 3, for VESA mount
Screws, qty 6, for VESA mountContents Index
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SETTING UP YOUR CINTIQ
Your Cintiq 24HD interactive pen display functions as both a display and a pen tablet. Follow the
instructions below to complete the hardware and software installation.
System requirements
Step 1: Hardware installation
Step 2: Software installation
SYSTEM REQUIREMENTS
Make sure your computer meets the following minimum system requirements:
�PC.
Cintiq 24HD touch: Windows 7 or later. 32 or 64-bit configurations. DVI, DisplayPort, or VGA port.
Available USB port and CD-ROM drive.
Cintiq 24HD: Windows 7, Vista (SP2 or later), XP (SP3 or later). 32 or 64-bit configurations.
DVI, DisplayPort, or VGA port. Available USB port and CD-ROM drive.
�Mac. OS X, v10.5.8 or later. Intel-based platforms only are supported. DVI, DisplayPort, or VGA port,
or appropriate Mini DisplayPort to DVI adapter. Available USB port and CD-ROM drive.
Cintiq supports digital (DVI or DisplayPort) and analog (VGA) video signals. For optimum performance,
connect Cintiq to a digital video card. VGA connection is not recommended as the display quality will not
be as good as with a digital connection.
Notes:
You may be able to set up Cintiq as a mirrored, extended, or independent display. When working
with more than one monitor, Cintiq will map to the monitors based upon how your system is
configured. By default, if you are in mirror mode, the pen display will map to the entire space on
each monitor. See your hardware and operating system documentation for details on configuring
your system for use with multiple monitors.
A Display Toggle function is available for use with multiple display systems. This enables you to
toggle the screen cursor between Cintiq and your other displays.Contents Index
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STEP 1: HARDWARE INSTALLATION
In this step, install the video, USB, and power cables.
Important: Never connect or disconnect the video or power cables while your computer or pen
display are powered on. This can damage the display or video card.
1. Turn off your computer.
2. Determine if your computer has a digital (DVI or DisplayPort) or analog (VGA) port. If your computer has
only one video port, unplug your previous monitor or add a second video card. For best results,
connect Cintiq to a DVI-D or DisplayPort card.
3. Follow the below instructions for your video port. Make sure to tighten any connector thumbscrews.
See – A – in the connection diagram.
4. Using the USB cable located at the base of the Cintiq display stand, connect to an available USB port
on your computer or USB hub attached to your computer. See – B – in the connection diagram.
5. Connect the power adapter to the display stand extension cable for power. See – C – in the
connection diagram.
6. Connect the adapter power cable and plug into an AC outlet. See – D – in the connection diagram.
7. Turn on the pen display. The power LED will glow orange.
For DVI operation, use the DVI-D video cable connector located at the base of the Cintiq
display stand. Connect the cable to the DVI port located on your computer video card.
Cintiq can be connected to either a DVI-D or a DVI-I card.
For DisplayPort operation, use the DisplayPort cable. The cable is located within the base
of the display stand. Access the DisplayPort cable by removing the rear cover from the
display stand. See cable replacement for details.
Connect the DisplayPort cable to your computer video card.
For VGA operation, you will need to completely remove the DVI-D cable and replace it with
the provided DVI-I to VGA cable. See cable replacement for details.
If connecting to a Mac Mini DisplayPort, you will need to obtain an appropriate DVI
adapter cable, such as those offered by Kanex, Apple, or other manufacturers.
Check with your local product retailer or an online outlet for availability.
Connect the adapter between the Cintiq DVI-D cable connector and your Mac.
DVI-I
DVI-D
DisplayPort
VGAContents Index
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Cintiq cabling diagram
– A –
DVI-D, DisplayPort, or DVI-I to VGA
Video card:
DVI, DisplayPort, or VGA
– C –
DC input. Connect to
display stand extension
cable.
AC
– D –
Power adapter
Caution
Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on.
This can damage the display or computer video card.
Only use a power adapter specified for use with your pen display. Use of an improper power adapter may
damage the pen display.
For optimum performance, the display refresh rate should use a vertical frequency of 60 Hz. Make sure the
refresh rate does not exceed the maximum vertical frequency (85 Hz) that Cintiq can support. See the
Important Product Information guide for specifications.
Connection cables are pre-installed.
�DVI-D. Connector located at display stand base.
�DisplayPort. Remove cover to access cable. See cable replacement.
�VGA. Requires removal of DVI-D cable and replacement with the provided
DVI-I to VGA cable. See cable replacement.
�USB. Connector located at display stand base.
– B –
USBContents Index
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8. Turn on your computer. The interactive pen display will automatically install as a default monitor.
9. As necessary, configure the display control panel settings for the proper size and color resolution.
For best results, set Cintiq to the maximum (native) resolution of 1920×1200. See the Important
Product Information guide located on the Installation CD for details about resolution sizes that can be
used with Cintiq. The display size and color resolution may be constrained by the capabilities of your
video card. To fine-tune, see adjusting the display.
Windows: If you are using Cintiq as a secondary display, you may first need to enable Cintiq in your
display properties control panel.
After the LCD monitor portion of the installation is working to your satisfaction, move on to step 2: software
installation.
Notes:
Each LCD panel is produced under very stringent quality standards. Production techniques
cannot guarantee an absolutely perfect display. Wacom does not allow any pixel to be always white.
A small number of subpixels are allowed to show a wrong color for some parts of the color
spectrum. See the Important Product Information guide for more information.
If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré
pattern.
Do not apply excessive pressure on the display screen surface, it may cause the appearance of a
moiré or pooling pattern. If this occurs, use less pressure on the display screen when working with
the pen.
When a still image is displayed for a long period of time, an after-image may remain for a short time.
To prevent this, use a screen saver or other power management feature.
To extend the life of the pen display backlight, set your computer’s power management to turn off
the display when not in use for extended periods of time.
Your eyes may feel more comfortable if you reduce the display screen brightness when working with
Cintiq for extended periods of time. This will also extend the life of the backlight and reduce the
heat felt on the display screen surface.
Some models may include a color profile on the Installation CD. To activate for use with Cintiq, first
identify Cintiq as a pen display in the system display settings control panel. Then select the Cintiq
profile in the color management control panel. For details, see the color management information in
your operating system and application documentation.
For troubleshooting tips, see troubleshooting.Contents Index
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STEP 2: SOFTWARE INSTALLATION
Save your work and close all open applications. Temporarily disable any virus protection programs.
1. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not
automatically display, double-click on the INSTALL icon located on the CD. (When available, you can
also download and install the latest software driver from the Wacom web site for your region.)
2. Click INSTALL TABLET and follow the prompts to install the driver software.
3. Reactivate your virus protection program.
4. After completing the software installation, make sure you can use your pen on the Cintiq display screen
to move the screen cursor.
When you place the pen tip on the display screen, the screen cursor should immediately jump to a
corresponding position approximately beneath the pen tip. Lift the pen tip and place it on the display
screen surface in a different location. The screen cursor should again jump to the new position. This is
known as absolute positioning, and enables you to position the screen cursor without having to drag
your pen across the display screen surface. If your product model supports multi-touch, the screen
cursor will immediately jump to a position beneath your finger tip when you touch the display screen
surface.
5. Check the Read Me file for updated information. Review also the Important Product Information guide
located on the Installation CD for cautions and warnings. If you have trouble installing Cintiq, see
troubleshooting.
6. Next, precisely align the screen cursor with the pen tip position. See calibrating the pen display.
Notes:
User-specific preferences are supported. After logging on, each user can customize their personal
settings in the Wacom Tablet control panel. Switching to another user (either by logging on or fast
user switching methods) will automatically load the settings for that user.
If the pen display does not respond properly or you lose cursor control, the pen display preferences
may be corrupted. See managing preferences to delete the current preference settings and return
the pen display to its factory default condition.
Driver installation automatically activates the pen input functions available within Microsoft
Windows 7, Vista, and Office 2007 or later (except for Windows 7 Starter and Home Basic, and
Windows Vista Home Basic). See pen and digital ink capabilities in Windows.
The Cintiq 24HD touch does not support operation on Windows Vista or XP systems.
To download a new software driver (when available) from the Internet, see obtaining software
updates.
To uninstall the software driver, see uninstalling Cintiq.Contents Index
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GETTING TO KNOW YOUR CINTIQ
The Cintiq 24HD interactive pen display combines the benefits of a Liquid Crystal Display (LCD) with the
control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a
direct pen-on-screen interface for your computer. Cintiq 24HD touch also supports multi-touch.
The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a high quality
IPS color display, the Wacom Grip Pen, and the Cintiq display stand.
This manual describes how to set up and use your Cintiq. The Wacom Tablet control panel enables you to
customize your pen and pen display settings. To learn more, see customizing.
Pen display features
Pen features
PEN DISPLAY FEATURES
Take some time to familiarize yourself with the features and components of your Cintiq interactive pen
display. Although they will appear as separate devices to your operating system, the display and tablet
sensor function as an integrated output and input device. The tablet sensor reports pen coordinates,
pressure, tilt, switch, eraser, and other information. If your product model also supports multi-touch, a
touch sensor reports the appropriate information related to your touch actions or gestures.
� Many applications have built-in support for pen display features (such as pressure sensitivity, tilt, and
rotation). Visit the Wacom web site to learn about applications that support these features. See product
information.
� For information on how best to use pen display features within a specific application, see the
instructions in that application’s manuals.
Each product model within the Cintiq family has a specific feature set. Not all models or accessories are
available in all regions.
You will find that icons are located near some of the topic headings in this manual. Use them to quickly
identify sections that have information specific to multi-touch or pen input. Icons will not be used in
sections that commonly apply to all Cintiq models. Model-specific notes may be used as necessary.
� Multi-touch is identified by this icon:
� Pen input is identified by this icon:
PEN DISPLAY MODEL MULTI-TOUCH PEN INPUT EXPRESSKEYS TOUCH RINGS
Cintiq 24HD touch X XXX
Cintiq 24HD XXXContents Index
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FRONT VIEW, CINTIQ 24HD TOUCH
See also rear view.
Status LED
� When using pen in active area of the pen
display, lights blue when the pen tip, eraser,
or side switch are pressed. Learn about
using the Grip Pen.
� Lights when you touch the pen display
screen. Learn about the multi-touch
experience with Cintiq.
� LED will not light unless the USB cable is
plugged into an active USB port and a video
signal is present.
Power LED
� Lights blue when power has been supplied to
Cintiq and a video signal is present.
� Glows orange when no video signal is
detected. (e.g., The computer is turned off,
starting up, or has entered a power
management mode in which video signals are
not sent.)
ExpressKeys
See pen display controls.
Touch Ring
mode buttons
Press to choose a
Touch Ring function.
Status LEDs show the
active mode.
See pen display
controls.
Hardware control buttons
See pen display controls.
Touch Ring
See pen display
controls.
USB accessory portContents Index
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REAR VIEW
See also front view, Cintiq 24HD touch or Cintiq 24HD.
Next steps:
� Review the pen features and learn about the Cintiq display stand.
� If your product model supports multi-touch, learn about the multi-touch experience with Cintiq.
� Then, if you have not already done so, move on to setting up your Cintiq.
On Screen Display (OSD) controls
Use for adjusting the display settings.
Security slot
Pen tether
attachment point
One on each side.
Connection ports,
DVI-I and DisplayPort
Pre-installed cables are
routed to enter here.
Remove cover if access
is required. See cable
replacement.
Connection ports,
USB and power
Pre-installed cables
are routed to enter
here.
Remove cover if
access is required.
See cable
replacement.
Support legs
See using a keyboard with Cintiq.
Power switch
Push to turn the pen
display on or off.Contents Index
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FRONT VIEW, CINTIQ 24HD
See also rear view.
Status LED
� When using pen in active area of the pen
display, lights blue when the pen tip, eraser,
or side switch are pressed.
� LED will not light unless the USB cable is
plugged into an active USB port and a video
signal is present.
Power LED
� Lights blue when power has been supplied to
Cintiq and a video signal is present.
� Glows orange when no video signal is
detected. (e.g., The computer is turned off,
starting up, or has entered a power
management mode in which video signals are
not sent.)
ExpressKeys
See pen display controls.
Touch Ring
mode buttons
Press to choose a
Touch Ring function.
Status LEDs show the
active mode.
See pen display
controls.
Hardware control buttons
See pen display controls.
Touch Ring
See pen display
controls.
USB accessory portContents Index
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PEN FEATURES
Important:
� Use only the pen that came with your product, or a Wacom accessory pen specified for use with
Cintiq. Other pens may not function properly. See available parts and accessories. Also, the Cintiq
pen tip is specifically designed for use with the Cintiq pen display. The tips on other pens could
damage the Cintiq display screen.
� When not in use, place the pen in the pen stand or lay it flat on your desk. To maintain the
sensitivity of your pen, do not store it in a container where it will rest on the tip or eraser.
Improper storage may damage pen tip pressure sensor(s).
Eraser: When brought within proximity of the pen display screen,
the tablet portion of the display reports the pen location.
Pressure information is reported as you press down on the eraser.
By default, the function is set to ERASE.
Side switch: Be sure the customizable side switch is in a convenient
location where you can toggle it with your thumb or forefinger but not
accidentally press it while using the pen.
You can use the switch whenever the pen tip is within proximity of the
display screen. You do not need to touch the pen tip to the display
surface.
Toggle the switch in either direction to activate the button functions.
By default, the upper switch is set to DOUBLE CLICK and the lower
switch is set to RIGHT CLICK.
Pen tip (replaceable nib): The pen activates as soon as it is brought
within proximity of the pen display screen. This allows you to
position the screen cursor without touching the pen tip to the
display screen.
When pressure is applied to the pen tip, the pen simulates a primary
mouse button click. Tip click pressure can be adjusted in the
Wacom Tablet control panel.
Tips:
� The pen enters proximity when the tip or eraser is brought within
5 mm (0.2 inch) of the pen display screen surface.
� To resume operations after the pen display has entered auto
sleep mode, bring the pen tip within proximity or touch the pen
tip on the pen display screen.Contents Index
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USING THE CINTIQ DISPLAY STAND
The Cintiq display stand is designed to support the weight of your Cintiq interactive pen display.
� Cintiq can accommodate a variety of uses and working styles. Use the stand to adjust the working
position of Cintiq so as to best meet your needs throughout the day.
� You can move or slide Cintiq to different locations on your desktop. Remember that you may need to
adjust the height or incline to which you have positioned Cintiq before moving the unit.
Display stand features
Display stand location
Adjusting display height and incline
Using a keyboard with Cintiq
Cable replacement
Adjust the display position as needed to emulate
an easel, animator’s table, or drafting table.
Adjust Cintiq to a more vertical position when a large
amount of keyboard input is required. This position
is also useful when presenting your work to co-
workers or clients. Extend the pen display support
legs to place a keyboard beneath the pen display.
For a more immersive experience, position
the display to overhang your desktop.
Cintiq can also be used vertically upright
as a display.Contents Index
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DISPLAY STAND FEATURES
Locate Cintiq on your desktop or other stable work surface. Select a level display stand location where
Cintiq will not tip or fall. Take some time to familiarize yourself with the display stand components.
Incline levers
One on each side. Use to adjust display height
and incline.
Release latch
Frees the display support arms when in locked position.
Support the pen display with one hand and lift slightly
while using your other hand to pull the latch toward you.
See adjusting display height and incline.
Display support arms
One on each side. Movable arms create a smooth
transition when adjusting Cintiq. Locked when in
vertical position.
Do not lift by the incline levers or upper portion of the display support arms. Improper operation may lead
to physical injury or damage to the stand. Avoid catching your finger in the gaps of the movable portions of
the stand.
Always place Cintiq securely on a level, stable desktop or other working surface. Do not allow any portion
of the display stand base to protrude from the installation surface. Otherwise, Cintiq may fall and cause
physical damage or personal injury.
Do not place on any unsteady surface or table. Do not place on slanted areas, unstable areas, or areas
where vibration is present. Physical damage or personal injury may result if this product falls from an
unsuitable surface.
Warning
Connection cables
DVI-D, DisplayPort, USB, and power. See step 1:
hardware installation.
Note: Remove cover to access the DisplayPort
cable. See cable replacement.
Security slot
Display stand baseContents Index
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DISPLAY STAND LOCATION
Select a location on your desktop or other work surface that is level and stable. This product weighs
approximately 29 kg (64 lbs). Any table or platform on which this product is installed must be able to
support the combined weight of the Cintiq interactive pen display and Cintiq display stand.
� Before moving Cintiq, adjust the pen display height and incline so the display stand support arms are
locked upright, with Cintiq positioned horizontally. Place all cables on top of the stand base and ensure
they do not hang free. Tripping over loose cables can cause physical damage or personal injury.
� Request assistance from another person or persons. Each person should securely grasp the lower part
of a display support arm near the display stand base. With the other hand, grasp the base of the stand
at the front corner. Using care, lift and carefully move this product while supporting the base of the
stand.
Important: The assembly is heavy. Do not attempt to lift Cintiq by yourself. Each person should use
both hands to securely grasp the product. Grasp the stand base at the corner areas to avoid any
sharp edging. DO NOT lift the pen display itself, otherwise damage might occur to the LCD if it
flexes during movement. Also, the pen display does not have sufficient strength to support the load
of the stand hanging freely from it. Work together, and lift carefully.
� Locate Cintiq on a desktop or other working surface that is flat, clean, and free of any moisture or oily
film. Taking care not to pinch your fingers, do this by first placing the rear half portion of the stand onto
the table surface. Then slide the stand fully into place so that it will not tip or fall.
� When in place, use the incline levers to rotate the display back to a vertical position.
Do not lift by the incline levers or upper portion of the display support arms. Improper operation may lead
to physical injury or damage to the stand. Avoid catching your finger in the gaps of the movable portions
of the stand.
Place Cintiq securely on a level, stable desktop or other working surface. Do not allow any portion of the
display stand base to protrude from the installation surface. Otherwise, Cintiq may fall and cause physical
damage or personal injury.
Do not place this product on any unsteady surface or table. Do not place on slanted areas, unstable areas,
or areas where vibration is present. Physical damage or personal injury may result if this product falls from
an unsuitable surface.
Do not place this product on any wet surface or table. Doing so may cause the pads on the base of this
product to slip, allowing the product to fall.
WarningContents Index
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After placing Cintiq in its primary location, you can shift the unit to different positions.
For those who prefer a more immersive environment, Cintiq has been designed so that you can work with
the pen display overhanging your desktop.
1. Adjust height and incline so the pen display is slightly above and overhanging the display stand edge.
2. Pull Cintiq toward you. As the front of the stand moves over the edge of your desktop, the friction of
the base pads will increase.
Slide the display stand on your desktop. Turn from side to side.
Prepare by adjusting the display to a
lowered, horizontal (flat) position.
Using a smooth motion, pull Cintiq toward you. If you
feel an increase in friction, stop pulling. Check to
ensure the display stand base does not extend
beyond desktop edge. Caution
Use care when adjusting the working position. Use a smooth, horizontal motion when pulling Cintiq toward
you. Do not lift the stand from the desktop. You can move the stand base to align with the edge of your
desktop. DO NOT let the stand base protrude over the desktop.
If you pull too far, and as the front of the stand moves over the edge of your desktop, the friction of the base
pads will increase and “lock” the stand in place. Do not pull beyond this point or past the base pads.
Push the display stand back onto the working surface until the front edge of the stand base aligns with the
edge of the installation surface.
Improper movement or pulling beyond the tipping point will prevent the friction lock from engaging, and
could cause personal injury or damage to the pen display if it were to fall. Cintiq is heavy. Use care when
moving the unit.Contents Index
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3. Readjust the pen display height and incline as needed.
4. When you are done working, use the incline levers to raise the pen display and then push Cintiq back
onto your desktop. Always make sure this product is fully supported by your desktop when you are not
actively working with Cintiq.
Readjust height and incline. Important: Push Cintiq fully back
onto desktop when done working.
Caution
When using Cintiq in a position where the display overhangs your desktop, do not push or lean against the
bottom edge of the display. This could cause the stand to disengage and possibly result in personal injury
or damage to the pen display if it were to fall. When you are done working, always move Cintiq fully back
onto the desktop.Contents Index
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ADJUSTING DISPLAY HEIGHT AND INCLINE
You can adjust the pen display height and incline to best meet your needs throughout the day.
To change incline or viewing angle, face the front of the pen display and grasp it on the left and right side at
approximately the same height as the incline levers. Use your fingertips to gently squeeze or pull the
incline levers toward the pen display. This will release a clutch mechanism. As you squeeze the levers, tilt
the pen display to adjust the viewing angle.
� Squeeze the incline levers on both sides of the pen display at the same time. For example: squeeze
both lower levers, or squeeze both upper levers.
� For a flatter incline, squeeze the lower levers and gently rotate Cintiq down to the desired position.
� For a more vertical incline, squeeze the upper levers and gently rotate Cintiq up to the desired position.
� As you tilt the pen display, the support arms may travel to follow your movements.
� Release the incline levers to lock in place.
� Pay attention to how the pen display feels as you adjust incline or viewing angle. You may find
instances where it is easier to use the upper levers instead of the lower, and vice versa.
Notes:
The incline levers exhibit some natural play before the clutch mechanism engages.
When tilting the display upward to a more vertical position, you may notice the stand wanting to slip
forward. Use the upper incline levers and pull Cintiq slightly toward you as you tilt the display
upward. Contents Index
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When repositioning Cintiq, face the front of the pen display and grasp it on both sides.
�Use the incline levers to adjust height and viewing angle.
� The viewing angle will change as the pen display moves through an arc created by the support arms.
� The display support arms lock in place when moved to a vertical position.
Important: The support arms lock in place ONLY when moved to a vertical position.
To unlock the support arms:
1. As necessary, use the incline levers to slightly raise the lower part of the pen display so you can access
the release latch.
2. Support the pen display with one hand and lift slightly. Using your other hand, pull the release latch
toward you. This will unlock and release the support arms for movement.
3. Carefully lower the pen display until its lower edge rests on the display stand or your desktop.
Tip: You can extend the pen display support legs to slightly raise the pen display or allow for placement
of a keyboard beneath the pen display. See using a keyboard with Cintiq.
Warning
Use care when unlocking the support arms, and always support the pen display with one hand as you do
so. The display comes down when the lock is released. DO NOT hold the support arms when releasing the
lock. Improper release of the support arms from a locked position may allow the pen display to fall, and
could cause personal injury or damage to the pen display.Contents Index
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USING A KEYBOARD WITH CINTIQ
Extend the pen display support legs to allow for placement of a keyboard or other input tools beneath the
pen display.
� The support legs are located beneath the pen display, one at each lower corner. Flip out and then push
up slightly on each leg until it clicks into place.
� Adjust height and incline as needed. The legs should rest evenly on your desktop or work surface.
� Slide your keyboard or other input device into the opening beneath the pen display.Contents Index
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CABLE REPLACEMENT
The connection cables (DVI-D, DisplayPort, USB, and power) come pre-installed on your Cintiq.
If using a DisplayPort connection, access the DisplayPort cable by removing the back cover from the
display stand.
1. Remove the screws (qty 4, Phillips) from the back cover of the display stand. Remove the back cover.
2. Extract the DisplayPort cable and set it within the center cable channel. Tuck the DVI-D cable into the
stand for a clean appearance.
3. Replace the back cover and secure using the original screws.
Screw type: Phillips, flat fillister head,
M3-6, blackContents Index
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There may be times when you will need to remove or replace a connection cable. For example:
� When using a VGA connection, you must remove the DVI-D cable and replace it with the provided
DVI-I to VGA cable.
� When mounting Cintiq on a VESA mounting arm, and you wish to use the existing cables that come
with Cintiq.
� When replacing a suspected bad cable.
To remove a cable:
1. Remove the back cover of the display stand as described above.
2. Determine which cable to remove. Cable track locations are as follows:
Power
DisplayPort
DVI-D
USBContents Index
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3. Remove the screws (qty 2, Phillips) from the support arm cover which houses the cable you wish
to remove.
4. Raise the display support arms to the vertical locked position. Adjust the pen display incline as needed
for adequate clearance. From the rear of the pen display, unclip and lift away the cable connector
covering.
5. Carefully disconnect the cable and unthread it from the support arm cable track.
6. Install or replace a cable by reversing this procedure.
Screw type: Phillips, flat fillister head,
M3-17, black
Important: When installing or replacing a cable,
properly route the cable through the support arm
pivots where the arm joins the pen display and the
base of the stand. Proper routing will prevent the
cable from getting caught in the pivot mechanism.Contents Index
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WORKING WITH YOUR CINTIQ
The Cintiq 24HD interactive pen display and Cintiq display stand were designed for a wide range of
flexibility and ergonomic work approach. The design allows you to quickly adjust Cintiq to a different
height and position whenever the need arises. Experiment by adjusting display height and incline to
determine which best fits your particular working style and tasks.
As you work with Cintiq you can rest your hand lightly on the display screen, just as if it were a drawing
board or sheet of paper.
Cintiq 24HD touch models allow you to work simultaneously with the pen and multi-touch. This enables
you to use a pen with one hand and use your other hand for touch gestures within supporting applications.
� The pen has priority over touch. For example:
If you are using touch to drag an icon across the desktop and then bring the pen into proximity of the
display screen surface, the pen will take control of the screen cursor.
If you are working with the pen and then want to use touch, first lift the pen away from the display
screen surface.
� Your hand holding the pen is not recognized as a touch gesture. For best results remember to bring the
pen tip into proximity before resting your hand and wrist on the display screen surface.
Because the Cintiq pen display surface will be a little higher than your desk, consider adjusting the height
of your desk or chair to assure comfortable use of the device.
Setting up your work area
Configuring Cintiq for handedness
Using the Grip Pen
Pen display controls
Working with multiple monitors
Adjusting the display
See also the multi-touch experience with Cintiq.Contents Index
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SETTING UP YOUR WORK AREA
To minimize fatigue, organize your work area to create a comfortable environment. Position Cintiq, the pen,
and your keyboard for easy access without unnecessary reaching. The pen display and any other displays
should be positioned so you can view them comfortably with minimum eyestrain.
� If you have not already done so, be sure to configure Cintiq for your preferred handedness.
� When using Cintiq as a display, align the top of the pen display in line with the level of your eyes.
� If working with a keyboard, consider locating the keyboard slightly below the desk surface in an
adjustable keyboard tray. Otherwise, see using a keyboard with Cintiq.
� Maintain a good posture at all times.
� Periodically shift your gaze from your computer and focus on other objects within the room. This will
help to relax your eyes.
� Use a gentle grip when working with the pen. Take short breaks between tasks to stretch and relax
your muscles.
� Alternate tasks throughout the day. Minimize awkward postures and repetitive movements.
� Change your position if you feel any discomfort.
� Alternate between different modes of use. For example, every few hours adjust the Cintiq display stand
to a different working position.
� Study the rest of this chapter to learn more about working with Cintiq.
� Learn about the basics of customizing Cintiq for the way you like to work.
Tips:
� Do not pull the cabling from their computer connections by accidentally moving the pen display too
far from the computer.
� Cintiq can also be mounted to articulated arms or other third-party stands meeting the VESA
MIS-E 100/200 (6 screw) specification for monitor stands. See using an alternate mount or stand.
Note regarding Repetitive Stress Injury (RSI): Wacom makes no representation, promise or guarantee that Wacom
products will cure or prevent, in whole or in part, mouse-induced repetitive stress symptoms, injuries or
conditions. Individual results may vary. Always obtain competent medical advice to determine the most
appropriate treatment for your specific situation.
Adjust Cintiq to a position that best meets your
creative needs.Contents Index
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CONFIGURING CINTIQ FOR HANDEDNESS
During the installation process, you were prompted to choose a default configuration for Cintiq based on
whether you are right- or left-handed. The configuration you chose was used to determine the default
settings for the ExpressKeys and Touch Rings.
However, you can use the Wacom Tablet control panel to easily reconfigure Cintiq for left- or right-handed
users at any time. The ExpressKey and Touch Ring settings are automatically reconfigured when you
change the handedness setting.
To reconfigure for left- or right-handed users:
1. Open the Wacom Tablet control panel and click
OPTIONS….
2. Choose the appropriate setting for your preferred
handedness.
3. Click OK. The existing ExpressKey and Touch Ring
mode settings are swapped (or flipped) between
left and right.
Notes:
The hardware control buttons are not affected
when you change the handedness setting.
This procedure does not affect the default
orientation. At the system log on and user
switching screens, the pen display uses the
default configuration you chose during the install
process. To change the default configuration,
you must re-install the Wacom driver.Contents Index
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USING THE GRIP PEN
The cordless, battery-free pen senses the amount of pressure and tilt you apply to the tip. There are four
basic techniques for using the pen: pointing, clicking, double-clicking, and dragging. If you are unfamiliar
with using the pen, see the following pages.
Note: For Cintiq models that support both pen and multi-touch, you can simultaneously use the pen and
touch when working within a supporting application. For example, you might use multi-touch with
the pen when mixing colors in Photoshop. Remember, the pen has priority over touch whenever the
pen tip or eraser is within proximity of the pen display screen. Lift the pen and your hand away from
the display screen surface to enable touch.
If you experience unintended touch actions, manually disable touch by pressing an ExpressKey that
has been set to TOUCH ON/OFF. See customizing pen display functions. When done working with
the pen, press the ExpressKey to enable touch. You can also use the Wacom Tablet control panel to
disable multi-touch.
Holding the pen
Positioning
Clicking
Dragging
Using the side switch
Working with pressure sensitivity
Drawing with tilt
ErasingContents Index
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HOLDING THE PEN
Hold the pen as you would a normal pen or pencil. Adjust your grip so that the side switch is in a
convenient location where you can toggle it with your thumb or forefinger. Be careful not to accidentally
press the switch while drawing or positioning with the pen. Tilt the pen in any way that feels most
comfortable. As you work with Cintiq you can rest your hand lightly on the display screen.
Place the pen stand within easy reach. When not in use, place the pen in the pen stand or lay it flat on your
desk. The stand allows for vertical or horizontal placement of the pen.
If you are working in a multi-user
environment or otherwise want to
personalize your pen, unscrew the tip
cone and replace the colored ring with
one of another color (included).
You can customize the pen settings at
any time.
Nib removal tool
Replacement nibs
Cintiq 24HD touch
10 standard nibs
Cintiq 24HD
6 standard nibs
3 hard felt nibs
1 stroke nib
Unscrew the base of the pen stand to access the nib removal
tool and assorted replacement nibs.
Important: To maintain the sensitivity of your pen, do not store it in a container where it will rest on the tip or
eraser. Improper storage may damage the pen tip pressure sensor(s).Contents Index
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POSITIONING
CLICKING
To position the screen cursor, move the pen slightly above
the Cintiq display screen without touching the screen
surface. Press the pen tip on the display screen to make a
selection.
Note: Calibrating the pen display ensures correct alignment
of the screen cursor with the pen tip. If the screen
cursor does not jump to a position near the pen tip
when you place the pen on the display screen, then
the pen display software driver may not be installed
or is not loading. Install the driver software if
necessary. Otherwise, see troubleshooting.
Tap the display screen once with the pen tip, or touch the pen to
the display screen with enough pressure to register a click.
Tip: Configure Windows to select when hovering the pen over
an icon and to launch the icon with a single click. To turn
on this feature, first open a folder.
Windows 7 and Vista: From the ORGANIZE pull-down menu
choose FOLDER AND SEARCH OPTIONS. From the GENERAL
tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT).
Windows XP: From the TOOLS pull-down menu choose
FOLDER OPTIONS…. From the GENERAL tab select SINGLE-
CLICK TO OPEN AN ITEM (POINT TO SELECT).
Press the upper side switch
(when set to DOUBLE CLICK),
or quickly tap the display
screen twice in the same
place with the pen tip.
Double-clicking is easier
when using the pen
perpendicular to the pen
display screen.Contents Index
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DRAGGING
USING THE SIDE SWITCH
The pen comes equipped with a side switch. This switch has two customizable functions that can be
selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is
within proximity (5 mm (0.2 inch)) of the display screen surface. You do not need to touch the pen tip to the
display surface in order to use the switch. By default, the upper switch is set to DOUBLE CLICK, and the
lower switch is set to RIGHT CLICK. You can customize or disable the switch functions using the Wacom
Tablet control panel.
WORKING WITH PRESSURE SENSITIVITY
The pen responds to the nuance and inflection of your hand movements, enabling you to create natural-
looking pen and brush strokes within applications that support this feature.
To draw, ink, or write with pressure sensitivity, move the pen along the display screen surface while
applying various amounts of pressure downward on the tip of the pen. Press hard for thick lines or dense
color. Press gently for thin lines or softer color. Some applications require that you first select a pressure-
sensitive tool from the application tool palette.
To adjust tip feel, see adjusting tip feel and double-click.
Visit the Wacom web site to learn about applications that support pressure. See product information.
Select an object, then slide the pen tip across the display
screen to move the object.Contents Index
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DRAWING WITH TILT
The pen display recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to
control line shape and thickness in supporting applications.
Visit the Wacom web site to learn about applications that support tilt. See product information.
ERASING
In supporting applications the pen eraser works
like the eraser on a pencil. In text applications, use
the eraser to select text and then lift the eraser
from the pen display screen to delete the text.
Visit the Wacom web site to learn about
applications that support the eraser. See product
information. If the eraser is not supported in an
application, you can still use the eraser for
positioning, drawing, or annotation.Contents Index
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PEN DISPLAY CONTROLS
To improve your workflow in graphics or other applications, Cintiq features ExpressKeys and Touch Rings.
While using your dominant hand for multi-touch or pen input, you can simultaneously use your other hand
to operate the ExpressKeys or Touch Rings.
Touch Rings
Slide your finger over the Touch
Rings to zoom, scroll, or issue
assigned keystroke actions.
See using the Touch Rings.
ExpressKeys
Press the customizable keys to perform frequently used functions or keystrokes, or to emulate
button clicks or modifier keys. See using the ExpressKeys.
A Display Toggle function is available for use on multiple monitor systems. This feature enables
you to toggle the screen cursor between Cintiq and your other displays. For example: Cintiq can
be used as a pen display where the cursor is positioned at the pen tip location, or toggled for
use as a standard Wacom tablet where the cursor can be moved across the entire desktop or
any display on your system.
Touch Ring mode buttons
Press to choose a Touch
Ring function.
Status LEDs show the
active mode.
As you press each button,
an overlay appears briefly
on your display screen to
show the button function
assignments.
Hardware control buttons
Press a button to activate the assigned function.
See using the hardware control buttons.
Active areaContents Index
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Depending on your product model, Cintiq can accept pen input or both pen and multi-touch input.
Multi-touch
On touch-sensitive models you can:
� Use your finger(s) on the display screen surface to position the
screen pointer. The cursor jumps to wherever you touch the screen
surface.
� Click or right-click.
� Scroll and zoom.
� Move between pages in most web browsers, document, or picture
viewers.
� Display the Radial Menu.
� Switch between applications and perform other desktop functions.
�Save your work.
� View your Cintiq settings.
Some gestures can be customized.
Learn about the multi-touch experience with Cintiq.
For models that support both pen and multi-touch:
You can simultaneously work with the pen and touch in supporting
applications. For example, you might use touch to turn a 3D object
while using the pen to sculpt a surface texture. Remember, the pen has
priority over touch whenever the pen tip or eraser is within proximity of
the pen display screen. Lift the pen and your hand away from the
display screen surface to enable touch.
Pen input
Wherever you place the pen on the display screen surface, the screen
pointer will jump to the corresponding point.
Learn about using the Grip Pen.Contents Index
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USING THE HARDWARE CONTROL BUTTONS
Press a button to:
� Toggle multi-touch on or off.
� Launch the Wacom Tablet control panel or an on-screen keyboard.
� Display a diagram of your current Cintiq settings.
Press the button again to toggle off the function.
Notes:
You may notice a slight delay in response time, depending on the speed of your computer.
The control buttons cannot be customized.
Cintiq 24HD touch: Toggles touch on or off.
Cintiq 24HD: Launches the Wacom Tablet control panel.
Press to close the control panel when open.
Launches the on-screen keyboard. Press to close the
keyboard when open.
Shows (on your display screen) a diagram of the pen
display ExpressKey, Touch Ring, and pen settings.
The current functions for each control are shown.
Press to dismiss the diagram.Contents Index
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USING THE EXPRESSKEYS
Press individual keys to perform frequently used functions or keystrokes. ExpressKeys can also be used to
modify your pen, touch, or other input tool properties as you work. If your product supports multi-touch,
you can also use gestures to perform many of these functions.
Default settings are shown by ExpressKey number below.
1. SHIFT
2. ALT/OPT
3. RADIAL MENU
4. CTRL/COMMAND
5. PAN/SCROLL (space)
1. UNDO (CTRL/COMMAND+Z)
2. REDO (CTRL/COMMAND+Y)
3. BRUSH PANEL (F5)
4. PRECISION MODE
5. DISPLAY TOGGLE
Right-handed configuration shown. For left-handed configuration, the ExpressKey settings are swapped (or flipped)
between left and right.
Note: The ExpressKeys can be operated in combination with one another. For example, customize one key for the
CTRL function and another for ALT. When you press both keys at the same time a CTRL+ALT function is
initiated.Contents Index
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Tips:
�Use the Radial Menu to expand the functionality of your Cintiq.
� Display an interactive diagram of the current pen display settings by pressing the appropriate
hardware control button at the top of the pen display. You can also press an ExpressKey or other
tool button set to SETTINGS.
Consider some of these other ways to use the ExpressKeys:
� Set a key to a commonly used keyboard shortcut.
� Set a key to launch a commonly used file or application.
� If you prefer not to (or cannot) use the side switches on your Grip Pen, then set a key to right- or
double-click.
� Choose from any of the other available functions. See customizing the ExpressKeys.
Important: Some applications can override and control the ExpressKey functions. For details, see
using applications integrated for tablet control.
Use the Wacom Tablet control panel to customize the ExpressKey options.
Manage your control panel settings
Control panel overview
Customizing the ExpressKeys
Settings may vary depending on your product model.Contents Index
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USING THE TOUCH RINGS
Slide your finger around the ring to zoom in or out, scroll up or down, or to issue the assigned keystroke
functions.
Important: Some applications can override and control the Touch Ring functions. For details, see
using applications integrated for tablet control.
Use the Wacom Tablet control panel to customize the Touch Ring options.
Manage your control panel settings
Control panel overview
Customizing the Touch Rings
Example of zoomin

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