Hp – ZBook x2 G4 – Maintenance and Service Guide

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HP ZBook x2 Detachable Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended
for HP authorized service providers only.© Copyright 2018 HP Development Company,
L.P .
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor .
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: June 2018
First Edition: December 2017
Document Part Number: 913262-002
Product notice
Not all features are available in all editions of
Windows 10. This tablet may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows 10 functionality. See for
http://www.microsoft.com details.Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, fla t surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflo w . Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iiiiv Safety warning noticeTable of contents
1 Product description ……………………………………………………………………………………………………………………………………………………………. 1
2 Getting to know your tablet ……………………………………………………………………………………………………………………………………………….. 4
Locating hardware ……………………………………………………………………………………………………………………………………………….. 4
Locating software ………………………………………………………………………………………………………………………………………………… 4
Right side …………………………………………………………………………………………………………………………………………………………….. 5
Left side ………………………………………………………………………………………………………………………………………………………………. 7
Top ………………………………………………………………………………………………………………………………………………………………………. 8
Front ……………………………………………………………………………………………………………………………………………………………………. 9
Front (continued) ……………………………………………………………………………………………………………………………………………….. 10
Front (continued) ……………………………………………………………………………………………………………………………………………….. 11
Bottom ………………………………………………………………………………………………………………………………………………………………. 12
Rear …………………………………………………………………………………………………………………………………………………………………… 12
Keyboard base components ……………………………………………………………………………………………………………………………… 13
TouchPad ………………………………………………………………………………………………………………………………………… 13
Lights ………………………………………………………………………………………………………………………………………………. 14
USB port ………………………………………………………………………………………………………………………………………….. 15
Optional HP ZBook x2 Pen ………………………………………………………………………………………………………………………………… 16
3 Illustrated parts catalog …………………………………………………………………………………………………………………………………………………… 17
Labels ………………………………………………………………………………………………………………………………………………………………… 17
Tablet components ……………………………………………………………………………………………………………………………………………. 19
Miscellaneous parts …………………………………………………………………………………………………………………………………………… 22
4 Removal and replacement preliminary requirements ……………………………………………………………………………………………………… 24
Tools required ……………………………………………………………………………………………………………………………………………………. 24
Service considerations ………………………………………………………………………………………………………………………………………. 24
Plastic parts …………………………………………………………………………………………………………………………………….. 24
Cables and connectors ……………………………………………………………………………………………………………………. 25
Drive handling …………………………………………………………………………………………………………………………………. 25
Grounding guidelines …………………………………………………………………………………………………………………………………………. 26
Electrostatic discharge damage ………………………………………………………………………………………………………. 26
Packaging and transporting guidelines …………………………………………………………………………. 27
Workstation guidelines ……………………………………………………………………………….. 27
v5 Removal and replacement procedures ……………………………………………………………………………………………………………………………. 29
Component replacement procedures ………………………………………………………………………………………………………………… 29
Kickstand …………………………………………………………………………………………………………………………………………. 29
Display panel assembly …………………………………………………………………………………………………………………… 30
QuickKey button board ……………………………………………………………………………………………………………………. 36
Display panel cable …………………………………………………………………………………………………………………………. 37
Fingerprint reader board …………………………………………………………………………………………………………………. 38
Battery …………………………………………………………………………………………………………………………………………….. 39
Wireless antenna …………………………………………………………………………………………………………………………….. 40
Front-facing webcam/microphone module …………………………………………………………………………………….. 42
Rear-facing webcam module ………………………………………………………………………………………………………….. 43
HDMI/USB connector board …………………………………………………………………………………………………………….. 44
POGO pin connector cable ……………………………………………………………………………………………………………….. 45
System board ………………………………………………………………………………………………………………………………….. 46
Fan/heat sink assembly …………………………………………………………………………………………………………………… 49
RTC battery ……………………………………………………………………………………………………………………………………… 52
Memory module ……………………………………………………………………………………………………………………………… 53
Solid-state drive ……………………………………………………………………………………………………………………………… 54
Speakers …………………………………………………………………………………………………………………………………………. 55
Hinges ……………………………………………………………………………………………………………………………………………… 57
6 Troubleshooting guide …………………………………………………………………………………………………………………………………………………….. 58
Resources ………………………………………………………………………………………………………………………………………………………….. 59
General troubleshooting steps ………………………………………………………………………………………………………………………….. 59
Identify the issue …………………………………………………………………………………………………………………………….. 60
1. Understand the issue ………………………………………………………………………………………………… 60
Boot up sequence ………………………………………………………………………………………. 60
Failure cl as sifica tion ……………………………………………………………………………………. 60
2. Examine the environment …………………………………………………………………………………………. 62
3. Perform a visual inspection of hardware …………………………………………………………………… 63
4. Update BIOS and drivers ……………………………………………………………………………………………. 63
Manually updating BIOS and drivers …………………………………………………………… 63
Remotely deploying BIOS and drivers ………………………………………………………… 63
Analyze the issue …………………………………………………………………………………………………………………………….. 63
5. Remove or uninstall recently added hardware, software …………………………………………. 63
6. HP Hardware Diagnostics and Tools …………………………………………………………………………. 64
HP PC Hardware Diagnostics (UEFI) ……………………………………………………………. 64
HP Support Assistant (HPSA) ……………………………………………………………………… 66
HP BIOS C onfigur a tion Utility (BCU) …………………………………………………………….. 67
HP Image Diagnostic Tool …………………………………………………………………………… 67
HP Thermal Monitor ……………………………………………………………………………………. 67
viNon HP diagnostics tools ……………………………………………………………………………. 67
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ……………………………………………………………………………………………………………………… 68
Status lights ……………………………………………………………………………………………….. 68
Blinking light codes …………………………………………………………………………………….. 69
POST error messages …………………………………………………………………………………. 69
Resolve the issue …………………………………………………………………………………………………………………………….. 70
8. Hard reset …………………………………………………………………………………………………………………. 70
9. Soft reset (Default Settings) ……………………………………………………………………………………… 71
10. Reseat cables and connections ………………………………………………………………………………. 72
11. Test with minimum c onfigur a tion …………………………………………………………………………… 72
Essential hardware c onfigur a tion ……………………………………………………………….. 73
Safe mode ………………………………………………………………………………………………….. 73
12. Test with verified working c onfigur a tion (hardware and/or operating system) ………. 74
13. Replace the system board ………………………………………………………………………………………. 74
Verify solution …………………………………………………………………………………………………………………………………. 75
Helpful Hints ……………………………………………………………………………………………………………………………………………………… 75
At startup ………………………………………………………………………………………………………………………………………… 75
During operation ……………………………………………………………………………………………………………………………… 76
Consulting with HP Service ……………………………………………………………………………………………………………… 76
Common issues and possible solutions …………………………………………………………………………………………………………….. 77
Power-on issues ……………………………………………………………………………………………………………………………… 77
No Power ………………………………………………………………………………………………………………………. 77
Intermittent power-on, shutdown, reboot ……………………………………………………………………. 79
AC adapter issue …………………………………………………………………………………………………………… 80
Battery not recognized, not charging ……………………………………………………………………………. 81
Battery discharges too fast …………………………………………………………………………………………… 82
Burnt smell …………………………………………………………………………………………………………………… 83
POST ……………………………………………………………………………………………………………………………………………….. 84
No video (with power) …………………………………………………………………………………………………… 84
Blinking lights ……………………………………………………………………………………………………………….. 85
Diagnostics error messages ………………………………………………………………………………………….. 86
BIOS password ……………………………………………………………………………………………………………… 87
Performance (OS) ……………………………………………………………………………………………………………………………. 87
Intermittent shutdown ………………………………………………………………………………………………….. 88
Blue screen …………………………………………………………………………………………………………………… 89
Freeze at Windows Logo (hang/lockup) ………………………………………………………………………… 92
Electromagnetic Interference (EMI) ………………………………………………………………………………. 93
No wake up …………………………………………………………………………………………………………………… 93
Unresponsive ………………………………………………………………………………………………………………… 95
Slow performance ………………………………………………………………………………………………………… 95
viiHP Smart Adapter warning message ……………………………………………………………………………. 96
Incorrect time and date …………………………………………………………………………………………………. 97
Display …………………………………………………………………………………………………………………………………………….. 97
Display anomalies …………………………………………………………………………………………………………. 97
Symptom ……………………………………………………………………………………………………. 97
Quick check …………………………………………………………………………………………………. 98
HP PC Hardware Diagnostics (UEFI) for video test ………………………………………. 98
Display assembly diagram ………………………………………………………………………….. 99
Dead pixel ……………………………………………………………………………………………………………………… 99
No video (internal) ………………………………………………………………………………………………………… 99
No video (external) ……………………………………………………………………………………………………… 100
DisplayPort/VGA …………………………………………………………………………………………………………. 100
HDMI …………………………………………………………………………………………………………………………… 100
No or bad external video via docking ………………………………………………………………………….. 101
Incorrect or missing color/distorted image …………………………………………………………………. 101
Touch screen ………………………………………………………………………………………………………………. 102
I/O devices …………………………………………………………………………………………………………………………………….. 103
Keyboard …………………………………………………………………………………………………………………….. 103
Keyboard point stick …………………………………………………………………………………………………… 104
Keyboard backlight …………………………………………………………………………………………………….. 104
TouchPad ……………………………………………………………………………………………………………………. 105
Network connectivity wireless (WLAN) ……………………………………………………………………….. 105
WWAN …………………………………………………………………………………………………………………………. 106
USB …………………………………………………………………………………………………………………………….. 107
Smart card reader ………………………………………………………………………………………………………. 108
Speaker, headphone – audio issues ……………………………………………………………………………. 109
Thunderbolt (TB) …………………………………………………………………………………………………………. 110
Storage …………………………………………………………………………………………………………………………………………. 111
Hard drive/solid-state drive not recognized ……………………………………………………………….. 112
No boot to operating system (no read/write error) …………………………………………………….. 112
Read-write error …………………………………………………………………………………………………………. 113
Slow performance ………………………………………………………………………………………………………. 113
Blue screen (BSOD) error …………………………………………………………………………………………….. 114
Noisy hard drive ………………………………………………………………………………………………………….. 114
Mechanical …………………………………………………………………………………………………………………………………….. 115
Fan error message – 90B ………………………………………………………………………………………………. 49
Noise (sound) ……………………………………………………………………………………………………………… 116
Fan runs constantly …………………………………………………………………………………………………….. 117
Thermal shutdown (hot) …………………………………………………………………………………………….. 118
Stuck power button …………………………………………………………………………………………………….. 119
Additional information …………………………………………………………………………………………………………………………………….. 119
viiiAcronyms ………………………………………………………………………………………………………………………………………. 119
Blinking lights and boot error codes ……………………………………………………………………………………………… 120
Processor not executing code …………………………………………………………………………………….. 120
BIOS recovery code unable to find valid BIOS recovery image …………………………………….. 121
Memory module error …………………………………………………………………………………………………. 121
Graphics Controller Error (No Controller) …………………………………………………………………….. 121
Failure – System Board Error ………………………………………………………………………………………. 121
Intel Trusted Execution Technology (TXT) Error …………………………………………………………. 122
Sure Start unable to find valid BIOS Boot Block image ………………………………………………… 122
Sure Start has iden tified a problem (Manual Recovery Policy Set) ……………………………… 122
POST Error Messages and User Actions ………………………………………………………………………………………… 123
Routine Maintenance for Performance Improvement …………………………………………………………………… 125
Common Blue Screen Error Messages ………………………………………………………………………………………….. 125
Error message list ………………………………………………………………………………………………………. 125
Bug check symbolic names ………………………………………………………………………………………… 125
Microsoft general troubleshooting of Windows bug check codes ……………………………….. 126
Use Windows Debugging Tool ………………………………………………………………………………………………………. 126
Windows Software Development Kit (SDK) …………………………………………………………………. 127
Display Issue: Pixel Anomalies ………………………………………………………………………………………………………. 131
Cable management ………………………………………………………………………………………………………………………. 132
Connector types ……………………………………………………………………………………………………………………………. 133
7 Tablet Setup (BIOS), TPM, and HP Sure Start ………………………………………………………………………………………………………………….. 135
Using Tablet Setup …………………………………………………………………………………………………………………………………………… 135
Starting Tablet Setup …………………………………………………………………………………………………………………….. 135
Navigating and selecting in Tablet Setup ………………………………………………………………………………………. 135
Restoring factory settings in Tablet Setup …………………………………………………………………………………….. 136
Updating the BIOS …………………………………………………………………………………………………………………………. 136
Determining the BIOS version …………………………………………………………………………………….. 136
Downloading a BIOS update ……………………………………………………………………………………….. 137
Changing the boot order ……………………………………………………………………………………………………………….. 138
TPM BIOS settings (select products only) ………………………………………………………………………………………………………… 138
Using HP Sure Start (select products only) ……………………………………………………………………………………………………… 138
8 Using HP PC Hardware Diagnostics (UEFI) ……………………………………………………………………………………………………………………… 139
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ………………………………………………………………….. 140
9 S pecifica tions …………………………………………………………………………………………………………………………………………………………………. 141
ix10 Backing up, restoring, and recovering ………………………………………………………………………………………………………………………….. 142
Creating recovery media and backups …………………………………………………………………………………………………………….. 142
Creating HP Recovery media (select products only) ……………………………………………………………………… 142
Using Windows tools ……………………………………………………………………………………………………………………………………….. 143
Restore and recovery ………………………………………………………………………………………………………………………………………. 144
Recovering using HP Recovery Manager ……………………………………………………………………………………….. 144
What you need to know before you get started …………………………………………………………. 144
Using the HP Recovery partition (select products only) ………………………………………………. 145
Using HP Recovery media to recover ………………………………………………………………………….. 145
Changing the computer boot order …………………………………………………………………………….. 146
Removing the HP Recovery partition (select products only) ……………………………………….. 147
11 Statement of memory volatility …………………………………………………………………………………………………………………………………… 148
Current BIOS steps …………………………………………………………………………………………………………………………………………… 148
Nonvolatile memory usage ……………………………………………………………………………………………………………………………… 150
Questions and answers …………………………………………………………………………………………………………………………………… 152
Using HP Sure Start (select models only) ………………………………………………………………………………………………………… 153
12 Power cord set requirements ………………………………………………………………………………………………………………………………………. 154
Requirements for all countries ………………………………………………………………………………………………………………………… 154
Requirements for s pecific countries and regions …………………………………………………………………………………………….. 154
13 Recycling ……………………………………………………………………………………………………………………………………………………………………… 156
Index ………………………………………………………………………………………………………………………………………………………………………………….. 157
x1 Product description
Category Description
Product Name HP ZBook x2 Detachable Workstation
Processors ● Intel® Core™ i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-GB L3 cache, 15-W)
● Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (8.0-GB L3 cache, 15-W)
● Intel Core i7-7600U 2.80-GHz (turbo up to 3.90-GHz) dual core processor (4.0-GB L3 cache, 15-W)
● Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (6.0-GB L3 cache, 15-W)
● Intel Core i5-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (4.0-GB L3 cache, 15-W)
Support for Intel Dynamic Platform and Thermal Framework (Intel DPTF) in HP BIOS
Chipset Integrated soldered-on-circuit (SoC)
Graphics Discrete graphics: NVIDIA® Quadro® M620 N17M-Q3 graphics subsystem with 2-GB GDDR5 (128Mb×32,
quantity 4), 128-bit
Support for the following:
● “No discrete graphics” opion (only on tablet models equipped with a graphics subsystem with
UMA memory)
● DreamColor (not available on tablet models equipped with a graphics subsystem with UMA memory or in
Hybrid graphics mode)
● Hybrid (switchable) Graphics (not available on tablet models in HP DreamColor mode)
● NVIDIA Optimus Technology
● Open GL
● DisplayPort 1.2 (supported through Thunderbolt 3)
● NVIDIA Mosaic Technology
Internal graphics: Intel GT2 Integrated Graphics
Panel 14.0-in, ultra-high definition (UHD), light-emitting diode (LED) backlight, AntiGlare (3840×2160), UWVA
DreamColor, 16:9 aspect ratio, leopard film panel, 10-point multitouch [8-bit + 2 dithering] TouchScreen,
300 nits, 95% NTSC;
Support for ZBook x2 pen
Memory Two on-board system memory slots, non-customer-accessible/non-upgradable
DDR4-2133 SODIMMS
Support for dual-channel memory
Supports up to 32-GB of system memory
Supports the following DDR4-2133 c onfigur a tions:
● 32768-MB (16384-MB × 2)
● 16384-MB (8192-MB × 2)
● 8192-MB (4096-MB × 2)
Storage Support for the following solid-state drives:
1Category Description
Storage (continued) ● 1-TB, 2280.M2, Peripheral Component Interconnect Express (PCIe-3×4), Non-Volatile Memory Express
(NVMe), Double-Speed (DS) solid-state drive
● 1-TB, 2280.M2, PCIe-3×4, SuperSpeed (SS), HP Z Turbo Drive solid-state drive with triple-level cell (TLC)
● 512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive
● 512-GB, 2280, PCIe-3×4, self-encrypted drive (SED), HP Z Turbo Drive solid-state drive with Opal2 and TLC
● 512-GB, M2, SATA-3, Federal Information Processing Standards (FIPS) solid-state drive with TLC
● 256-GB, 2280.M2, PCIe-3×4, NVMe, SS, HP Z Turbo Drive solid-state drive with TLC
● 256-GB, PCIe, NVMe, HP Z Turbo Drive solid-state drive with multilevel cell (MLC)
● 128-GB, M.2, SATA-3 solid-state drive
Audio and video Audio:
HP Bang & Olufsen Audio
Support for Bang & Olufsen stereo speakers
Support for Intel Smart Sound Technology Audio (only on tablet models equipped with the Windows 10
operating system)
Microphones: Dual- and single-array (dual-array only on tablet models equipped with a front-facing webcam)
Video:
Front-facing 720P infrared webcam
Rear-facing 8-MP, MIPI webcam
Wireless Integrated wireless local area network (WLAN) options by way of wireless module incorporated
onto system board
Dual WLANs antenna built into tablet
Support for the Intel 802.11 2×2ac + Bluetooth 4.2 combination adapter (VPro) WLAN module
Support for the following:
● Miracast
● S3/S4 wake on WLAN
● SAR Intel Wireless LAN setting in BIOS
● HP Sure Connect
Ne ar -field communication (NFC): NXP NPC100 I2C NCI 10mm×25mm module and antenna integrated
into keyboard
External media cards Micro-Secure Digital (SD®) media reader slot
Ports ● AC power (multipin)
● Audio-out (headphone)/audio-in (microphone)
● Full-size SD card
● HDMI v1.4
● Micro-USB (used only for keyboard charging)
● POGO-pin keyboard
● USB 3.0 charging (S3/S5)
● USB Type-C Thunderbolt 3 (2)
2 Chapter 1 Product descriptionCategory Description
Keyboard/pointing
devices
Backlit
Bluetooth capable
Charged through the micro-USB port
ClickPad requirements:
● Image sensor clickpad
● Glass with chemical-etched surface
● Gestures enabled by default (2-finger scrolling, 2-finger zoom/pinch)
● Taps enabled as default
Power requirements Support for a 4-cell, 70-WHr, 4.55-AHr, Li-ion battery
Support for a 65-W, USB Type-C, 3-pin, non-PFC, AC adapter
Support for a 1.00-m power cord with a C5 connector in 6 countries/regions.
Security Support for the following:
● Alcor Integrated Smart Card Reader (integrated into keyboard)
● BIOS preboot power on – BIOS option (password, finger prin t)
● Drive Encryption preboot option – (password, finger prin t, selected Smart cards)
● Fingerprint reader
● Security lock
● Smart card authentication (not supported after tablet detached from the keyboard)
● Trusted Platform Module (TPM) 2.0 (Infineon, integrated onto the system board)
Operating system Operating system version: Windows 10 RS2
Preinstalled:
● Windows 10 Home 64-bit
● Windows 10 Home 64-bit Chinese market (only available with PRC country location)
● Windows 10 Home 64-bit Single Language
● Windows 10 Professional 64-bit
● FreeDOS 2.0
Restore media (DRDVD/USBR):
● Windows 10 DRDVE (available with any Windows 10 operating system)
● Windows 10 USBR (for service only)
● Windows 10 Professional 64-bit OSDVD (available with any Windows 10 operating system)
Cer tified: Microsoft WHQL
Web-only support: Windows 10 Enterprise 64-bit and Windows 10 Enterprise 64-bit L TSB 1507
Serviceability End user replaceable parts:
● AC adapter
● Keyboard
● Kickstand
32 Getting to know your tablet
This chapter provides details about the tablet components, where they`re located, and how they work.
Locating hardware
To find out what hardware is installed on the tablet:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the tablet.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on the tablet:
▲ Select the Start button.
– or –
Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Getting to know your tabletRight side
Item Icon Component Description
(1) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
● Off: The battery is not charging
(2) Power connector Connects an AC adapter .
(3) USB Type-C power and Thunderbolt™ ports
with HP Sleep and Charge (2)
Connect an AC adapter that has a USB Type-C connector,
supplying power to the tablet and, if needed, charging the
tablet battery.
–and–
Connect and charge most USB devices that have a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer .
NOTE: Cables and/or adapters (purchased separately) may
be required.
–and–
Connect a display device that has a USB Type-C connector, providing
DisplayPort output.
NOTE: The tablet may also support a Thunderbolt docking station.
(4) HDMI port Connects an optional video or audio device, such as a high-definition
television, any compatible digital or audio component, or a high-
speed High Definition Multimedia Interface (HDMI) device.
(5) USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and even
when the tablet is off, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
(6) Memory card reader Reads optional memory cards that store, manage, share, or access
information.
To insert a card:
Right side 5Item Icon Component Description
(6) Memory card reader (continued) 1. Hold the card label up, with the connectors facing the tablet.
2. Insert the card into the memory card reader, and then press in
on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader .
(7) Fingerprint reader (select products only) Allows a finger prin t logon to Windows®, instead of a password logon.
(8) Vents Enable airflo w to cool internal components.
NOTE: The tablet fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(9) Kickstand Provides stability and a variety of viewing angles.
(10) Kickstand access tab Provides access to lift the kickstand away from the back of
the tablet.
6 Chapter 2 Getting to know your tabletLeft side
Item Icon Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone devices.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select the
HP Support Assistant app.
–or–
2. Select My PC, select the S pecifica tions tab, and then select
User Guides.
NOTE: When a device is connected to the jack, the tablet speakers
are disabled.
(2) Power button ● When the tablet is off, press the button to turn on the tablet.
● When the tablet is on, press the button briefly to initiate Sleep.
● When the tablet is in the Sleep state, press the button briefly to
exit Sleep.
● When the tablet is in the Hibernation, press the button briefly
to exit Hibernation.
CAUTION: Pressing and holding down the power button results in
the loss of unsaved information.
If the tablet has stopped responding and shutdown procedures are
ineffective, press and hold the power button for at least 5 seconds to
turn off the tablet.
To learn more about power settings, see power options:
▲ Right-click the Power meter icon and then select
Power Options.
(3) Volume up button Increases speaker volume incrementally while you hold down
the button.
(4) Volume down button Decreases speaker volume incrementally while you hold down
the button.
(5) Security cable slot Attaches an optional security cable to the tablet.
Left side 7Item Icon Component Description
(5) Security cable slot (continued) NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the tablet from being mishandled or stolen.
(6) Kickstand access tab Provides access to lift the kickstand away from the back of
the tablet.
(7) Kickstand Provides stability and a variety of viewing angles.
(8) Vents Enable airflo w to cool internal components.
NOTE: The tablet fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
Top
Component Description
Speakers (2) Produce sound.
8 Chapter 2 Getting to know your tabletFront
NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be
customized to perform the most common key commands with the push of a single button.
Item Component Description
(1) HP Quick Key customizable button Press the button to perform the customized action. The default
action is Reference, which displays the interactive Virtual Desktop
overlay for the customizable buttons and optional pen. The overlay
displays what function each button is mapped to perform.
For more information and to customize the button settings, see the
User’s Guide.
(2) HP Quick Key customizable button Press the button to perform the customized action. The default
action is Undo.
To customize the button settings, see the User’s Guide.
(3) HP Quick Key customizable button Press the button to perform the customized action. The default
action is Touch On/ Off, which toggles the touch option on or off.
To customize the button settings, see the User’s Guide.
(4) HP Quick Key customizable button Press the button to cycle through the three customized options for
the top two HP Quick Keys (the ones with the up and down arrows).
The HP Quick Key Mode lights display which of the three Modes
are active.
The default setting controls only the left buttons. The left and right
can be changed to mirror selections; see the User’s Guide.
(5) HP Quick Key customizable button Press the button to perform the customized action. There are up to
three actions, which depend on the Mode selected. Use the HP Quick
Key Mode Select button to choose the mode. The HP Quick Key Mode
lights show which Mode is active. The default actions are:
● Switch the Virtual Desktop left
● Snap the current window left
● Display File Explorer
To customize the button settings, see the User’s Guide.
Front 9Front (continued)
NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be
customized to perform the most common key commands with the push of a single button.
Item Component Description
(6) HP Quick Key customizable button Press the button to perform the customized action. There are up to
three actions, which depend on the Mode selected. Use the HP Quick
Key Mode Select button to choose the mode. The HP Quick Key Mode
lights show which Mode is active. The default actions are:
● Switch the Virtual Desktop right
● Snap the current window right
● Display Desktop
To customize the button settings, see the User’s Guide.
(7) HP Quick Key Mode lights On: The Mode is in use. In the default setting, the left Mode light
displays when the HP Quick Key customizable buttons on the top left
are used, and the right mode light displays when the HP Quick Key
customizable buttons on the top right are used. The lights cycle to
the next light each time the button is pressed, which corresponds to
the function the HP Quick Key Mode button is set to perform.
(8) WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.
(9) Camera lights (select products only) On: One or more cameras are in use.
(10) Internal microphones (2) Record sound.
*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.
10 Chapter 2 Getting to know your tabletFront (continued)
NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be
customized to perform the most common key commands with the push of a single button.
Item Component Description
(11) Cameras (select products only) Allow you to video chat, record video, and record still images. To use
your camera, see the User’s Guide. Some cameras also allow a facial
recognition logon to Windows, instead of a password logon. For
more information, see the User’s Guide.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(12) HP Quick Key Mode Select button Press the button to cycle through the three customized options for
the top two HP Quick Keys (the ones with the up and down arrows)
The HP Quick Key Mode lights display which of the three Modes are
active.
The default setting controls only the right buttons. The left and right
can be changed to mirror selections; see the User’s Guide.
(13) HP Quick Key customizable button Press the button to perform the customized action. The default
action is Screen Rotation Lock, which toggles screen rotation on or
off.
To customize the button settings, see the User’s Guide.
(14) HP Quick Key customizable button Press the button to perform the customized action. The default is
Action Center, which displays the Windows Action Center .
To customize the button settings, see the User’s Guide.
(15) HP Quick Key customizable button Press the button to perform the customized action. The default
action is Cortana® Voice, which starts the Windows personal
assistant.
To customize the button settings, see the User’s Guide.
Front (continued) 11Bottom
Item Component Description
(1) Alignment posts (2) Connect to the alignment posts on the keyboard base.
(2) Docking connector Connects the tablet to the keyboard base.
Rear
Item Component Description
(1) Vents Enable airflo w to cool internal components.
NOTE: The tablet fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(2) Rear camera (select products only) Allows you to video chat, record video, and record still images. To
use your camera, see the User’s Guide.
(3) Kickstand Provides stability and a variety of viewing angles.
12 Chapter 2 Getting to know your tabletKeyboard base components
The tablet supports a keyboard. This section provides information about the features of the keyboard.
TouchPad
Item Component Description
(1) TouchPad zone Reads finger gestures to move the pointer or activate items on
the screen.
(2) Near Field Communications (NFC) tapping area
and antenna*
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
(3) Left TouchPad click area Functions like the left button on an external mouse.
(4) Right TouchPad click area Functions like the right button on an external mouse.
*The antenna is not visible from the outside of the tablet. For optimal transmission, keep the area immediately around the antenna free
from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
–or–
Click the question mark icon in the taskbar .
2. Select My PC, select the S pecifica tions tab, and then select User Guides.
Keyboard base components 13Lights
Item Icon Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Microphone mute light ● Amber: Microphone sound is off.
● Off: Microphone sound is on.
(3) Num lock light On: Num lock is on.
14 Chapter 2 Getting to know your tabletUSB port
Item Component Description
(1) Micro USB port Connects a micro USB cable (purchased separately), that can be
used to supply power to the keyboard and, if needed, charge the
keyboard battery.
NOTE: The keyboard battery charges automatically when the
keyboard is connected to the tablet using the docking connector .
Keyboard base components 15Optional HP ZBook x2 Pen
Item Component Description
(1) Tip/removable nib Draws on the screen. Increased pressure applied to the tip results
in wider or darker lines, depending on the software app. The nib
is removable.
NOTE: Felt and POM tips are included with the pen. To remove the
nib from the pen, use the nib removal tool or pen case provided.
NOTE: For optimum performance, always store the pen in the pen
case. Do not store the pen in a cup or other container with the tip
down, as this may cause issues with pen performance over time.
(2) Button Provides additional functions for the pen, depending on
the software app.
NOTE: To customize the button settings, see the User’s Guide
(3) Eraser Removes what is drawn on the screen, depending on
the software app.
NOTE: To customize the button settings, see the User’s Guide
16 Chapter 2 Getting to know your tablet3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer .hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels on the tablet provide information that may be needed when troubleshooting system problems or
travelling internationally with the tablet.
IMPORTANT: Check the following locations for the labels described in this section: the back of the display under
the kickstand and the connection area of the keyboard.
● Service label—Provides important information to identify the tablet and the keyboard. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or the
model number . Locate these numbers before contacting support.
The service label will resemble the examples shown below.
Component Description
(1) Model name (select products only)
Labels 17Component Description
(2) Serial number
(3) Product iden tifica tion (The SKU# that is regionalized #ABA, #ABM)
(4) Warranty period
(5) 2D bar code that has serial number and product iden tifica tion information stored
Component Description
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
The labels on the pen provide information that may be needed when troubleshooting problems or replacing
the pen.
Component Description
(1) Serial number
(2) Part number
18 Chapter 3 Illustrated parts catalogComponent Description
(3) Spare part number
(4) Batch number
Tablet components
Tablet components 19Item Component Spare part number
(1) Display panel assembly (14.0-in, LED, AntiGlare (3840×2160), UWVA DreamColor, 16:9 aspect
ratio, includes magnets, shielding, and TouchScreen control board and cable)
L03245-001
(2) TouchScreen control board cable (included with the display panel assembly spare part kit)
(3a)
and
(4a)
QuickKey button boards (2, left and right QuickKey button boards, include cables) L03247-001
(5) Display panel cable (includes extension cable, grounding tape, and double-sided adhesive) L13280-001
(6a)
and
(6b)
Wireless Antenna Kit (includes main and auxiliary wireless antenna cables, transceivers, and
double-sided adhesive)
L03255-001
(7a) Front-facing webcam/microphone module (includes cables, bracket, and double-sided adhesive) L03250-001
(7b) Front-facing webcam/microphone module cables (2, included with front-facing webcam/microphone module)
(7c) Camera bracket (included with front-facing webcam/microphone module)
Microphone module (not illustrated, includes cable and rubber isolator) L03252-001
(8a) HDMI/USB port connector board (includes HDMI port, USB port, and cable) L03248-001
(9) POGO pin connector cable (includes POGO connector and double-sided adhesive) L03262-001
(10) Rear-facing webcam module (includes cable) L03251-001
(11a) Memory module (2400, 1.2-V DDR4):
16 GB 865396-855
8 GB 862397-855
4 GB 862398-855
(11b) Memory module shield (includes solid-state drive shield; included in the Bracket Kit, spare part number L03254-001)
(12a) Fingerprint reader module (includes cable) L03249-001
(13) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and the Windows 10 operating system
L13281-601
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and a non-Windows operating system
L13281-001
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (8.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and the Windows 10 operating system
L03241-601
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (8.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and a non-Windows operating system
L03241-001
Equipped with an Intel Core i7-7600U 2.80-GHz (turbo up to 3.90-GHz) dual core processor (4.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and the Windows 10 operating system
L03243-601
Equipped with an Intel Core i7-7600U 2.80-GHz (turbo up to 3.90-GHz) dual core processor (4.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and a non-Windows operating system
L03243-001
20 Chapter 3 Illustrated parts catalogItem Component Spare part number
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (6.0-
GB L3 cache, 15-W), an Intel GT2 Integrated Graphics subsystem with UMA video memory, and
the Windows 10 operating system
L03240-601
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (6.0-
GB L3 cache, 15-W), an Intel GT2 Integrated Graphics subsystem with UMA video memory, and a
non-Windows 10 operating system
L03240-001
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (4.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and the Windows 10 operating system
L03242-601
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (4.0-
GB L3 cache, 15-W), an NVIDIA Quadro M620 N17M-Q3 graphics subsystem with discrete video
memory, and a non-Windows operating system
L03242-001
(14) Solid-state drive:
1-TB, 2280.M2, PCIe-3×4, NVMe, DS solid-state drive L11069-001
1-TB, 2280.M2, PCIe-3×4, SS, HP Z Turbo Drive solid-state drive with TLC L12500-001
512-GB, 2280.M2, PCIe-3×4, NVMe, HP Z Turbo Drive solid-state drive L11071-001
512-GB, 2280, PCIe-3×4, SED solid-state drive, HP Z Turbo Drive with Opal2 and TLC L11072-001
512-GB, M2, SATA-3, FIPS solid-state drive with TLC L11067-001
256-GB, 2280.M2, PCIe-3×4, NVMe, SS, HP Z Turbo Drive solid-state drive with TLC L11070-001
256-GB, PCIe, NVMe solid-state drive, HP Z Turbo Drive with MLC L11073-001
128-GB, M.2, SATA-3

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