Hp – ZBook 15u G5 – Maintenance and Service Guide

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HP ZBook 15u G5 Mobile Workstation
Maintenance and Service Guide© Copyright 2018 HP Development Company,
L.P .
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: November 2018
First Edition: February 2018
Document Part Number: L12984-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer .
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller .
For any further information or to request a full
refund of the price of the computer, please
contact your seller .Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider . See Chapter 5, “Removal and replacement procedures for Customer Self-Repair
parts,” for details. Accessing parts described in Chapter 6, “Removal and replacement procedures for
Authorized Service Provider only parts,” can damage the computer or void your warranty.
iiiiv Important Notice about Customer Self-Repair PartsSafety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
vvi Safety warning noticeTable of contents
1 Product description ……………………………………………………………………………………………………………………… 1
2 Components ……………………………………………………………………………………………………………………………….. 7
Right ………………………………………………………………………………………………………………………………………………….. 7
Left ……………………………………………………………………………………………………………………………………………………. 9
Display …………………………………………………………………………………………………………………………………………….. 10
Keyboard area …………………………………………………………………………………………………………………………………… 12
TouchPad …………………………………………………………………………………………………………………………. 12
Lights ………………………………………………………………………………………………………………………………. 13
Buttons, speakers, and fingerprint reader ……………………………………………………………………………. 14
Special keys ……………………………………………………………………………………………………………………… 15
Action keys ………………………………………………………………………………………………………………………. 16
Hot keys (select products only) …………………………………………………………………………………………… 17
Bottom …………………………………………………………………………………………………………………………………………….. 18
Front ………………………………………………………………………………………………………………………………………………… 19
Cover ……………………………………………………………………………………………………………………………………………….. 20
Labels ………………………………………………………………………………………………………………………………………………. 21
3 Illustrated parts catalog ……………………………………………………………………………………………………………… 23
Computer major components ……………………………………………………………………………………………………………… 23
Display assembly subcomponents ………………………………………………………………………………………………………. 26
Cable Kit …………………………………………………………………………………………………………………………………………… 28
Plastics Kit ……………………………………………………………………………………………………………………………………….. 29
Miscellaneous parts …………………………………………………………………………………………………………………………… 29
4 Removal and replacement procedures preliminary requirements ………………………………………………………….. 31
Tools required …………………………………………………………………………………………………………………………………… 31
Service considerations ……………………………………………………………………………………………………………………….. 31
Plastic parts ……………………………………………………………………………………………………………………… 31
Cables and connectors ………………………………………………………………………………………………………. 32
Drive handling ………………………………………………………………………………………………………………….. 32
Grounding guidelines …………………………………………………………………………………………………………………………. 33
Electrostatic discharge damage ………………………………………………………………………………………….. 33
Packaging and transporting guidelines ……………………………………………………………….. 34
Workstation guidelines ……………………………………………………………………………………… 34
Equipment guidelines ……………………………………………………………………………………….. 35
vii5 Removal and replacement procedures for Customer Self-Repair parts ……………………………………………………. 36
Component replacement procedures …………………………………………………………………………………………………… 36
Bottom cover ……………………………………………………………………………………………………………………. 36
Solid-state drive (SSD) ………………………………………………………………………………………………………. 38
Memory modules ………………………………………………………………………………………………………………. 40
WLAN/Bluetooth combo card ……………………………………………………………………………………………… 42
WWAN module ………………………………………………………………………………………………………………….. 44
Keyboard …………………………………………………………………………………………………………………………. 46
6 Removal and replacement procedures for Authorized Service Provider parts …………………………………………… 49
Component replacement procedures …………………………………………………………………………………………………… 49
Battery …………………………………………………………………………………………………………………………….. 50
Heat sink assembly …………………………………………………………………………………………………………… 52
RTC battery ………………………………………………………………………………………………………………………. 55
USB board ………………………………………………………………………………………………………………………… 56
RJ-45 board with bracket …………………………………………………………………………………………………… 57
Power button board ………………………………………………………………………………………………………….. 58
Speaker assembly …………………………………………………………………………………………………………….. 59
Fingerprint reader assembly ………………………………………………………………………………………………. 60
TouchPad …………………………………………………………………………………………………………………………. 61
Pointing stick module ………………………………………………………………………………………………………… 63
NFC module ……………………………………………………………………………………………………………………… 64
Smart card reader ……………………………………………………………………………………………………………… 65
Fan ………………………………………………………………………………………………………………………………….. 66
System board …………………………………………………………………………………………………………………… 68
Display assembly ………………………………………………………………………………………………………………. 72
Top cover …………………………………………………………………………………………………………………………. 82
7 Interpreting system validation diagnostic front panel LEDs and audible codes …………………………………………. 83
8 Troubleshooting guide ………………………………………………………………………………………………………………… 85
Resources …………………………………………………………………………………………………………………………………………. 86
General troubleshooting steps ……………………………………………………………………………………………………………. 86
Identify the issue ………………………………………………………………………………………………………………. 87
1. Understand the issue …………………………………………………………………………………….. 87
Boot up sequence …………………………………………………………………………….. 87
Failure classification …………………………………………………………………………. 87
2. Examine the environment ……………………………………………………………………………… 89
3. Perform a visual inspection of hardware …………………………………………………………. 90
4. Update BIOS and drivers ………………………………………………………………………………… 90
viiiManually updating BIOS and drivers …………………………………………………… 90
Remotely deploying BIOS and drivers …………………………………………………. 90
Analyze the issue ………………………………………………………………………………………………………………. 90
5. Remove or uninstall recently added hardware, software …………………………………… 90
6. HP Hardware Diagnostics and Tools ………………………………………………………………… 91
HP PC Hardware Diagnostics (UEFI) ……………………………………………………. 91
HP Support Assistant (HPSA) …………………………………………………………….. 93
HP BIOS Configuration Utility (BCU) ……………………………………………………. 94
HP Image Diagnostic Tool ………………………………………………………………….. 94
HP Thermal Monitor …………………………………………………………………………. 94
Non HP diagnostics tools ………………………………………………………………….. 94
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ………………………………………………………………………………………………………… 95
Status lights …………………………………………………………………………………….. 95
Blinking light codes ………………………………………………………………………….. 96
POST error messages ……………………………………………………………………….. 96
Power Good (Troubleshooting) lights …………………………………………………. 97
Resolve the issue ………………………………………………………………………………………………………………. 98
8. Hard reset …………………………………………………………………………………………………….. 98
9. Soft reset (Default Settings) …………………………………………………………………………… 99
10. Reseat cables and connections …………………………………………………………………….. 99
11. Test with minimum configuration ……………………………………………………………….. 100
Essential hardware configuration …………………………………………………….. 100
Safe mode ……………………………………………………………………………………… 101
12. Test with verified working configuration (hardware and/or operating system) … 101
13. Replace the system board ………………………………………………………………………….. 101
Verify solution ………………………………………………………………………………………………………………… 102
Helpful Hints …………………………………………………………………………………………………………………………………… 102
At startup ………………………………………………………………………………………………………………………. 103
During operation …………………………………………………………………………………………………………….. 103
Consulting with HP Service ………………………………………………………………………………………………. 104
Common issues and possible solutions ……………………………………………………………………………………………… 104
Power-on issues ……………………………………………………………………………………………………………… 104
No Power ……………………………………………………………………………………………………….. 104
Intermittent power-on, shutdown, reboot …………………………………………………………. 106
AC adapter issue …………………………………………………………………………………………….. 108
Battery not recognized, not charging ………………………………………………………………… 108
Battery discharges too fast ……………………………………………………………………………… 110
Burnt smell …………………………………………………………………………………………………….. 111
POST ……………………………………………………………………………………………………………………………… 111
No video (with power) ……………………………………………………………………………………… 111
ixBlinking lights ………………………………………………………………………………………………… 112
Diagnostics error messages …………………………………………………………………………….. 113
BIOS password ……………………………………………………………………………………………….. 114
Performance (OS) ……………………………………………………………………………………………………………. 114
Intermittent shutdown ……………………………………………………………………………………. 115
Blue screen …………………………………………………………………………………………………….. 116
Freeze at Windows Logo (hang/lockup) …………………………………………………………….. 118
Electromagnetic Interference (EMI) …………………………………………………………………… 119
No wake up …………………………………………………………………………………………………….. 120
Unresponsive …………………………………………………………………………………………………. 121
Slow performance …………………………………………………………………………………………… 121
HP Smart Adapter warning message ………………………………………………………………… 122
Incorrect time and date …………………………………………………………………………………… 122
Display …………………………………………………………………………………………………………………………… 123
Display anomalies …………………………………………………………………………………………… 123
Symptom ………………………………………………………………………………………. 123
Quick check ……………………………………………………………………………………. 124
HP PC Hardware Diagnostics (UEFI) for video test ………………………………. 124
Display assembly diagram ………………………………………………………………. 125
Dead pixel ……………………………………………………………………………………………………… 125
No video (internal) ………………………………………………………………………………………….. 125
No video (external) …………………………………………………………………………………………. 126
DisplayPort/VGA …………………………………………………………………………………………….. 126
HDMI ……………………………………………………………………………………………………………… 126
No or bad external video via docking ………………………………………………………………… 127
Incorrect or missing color/distorted image ………………………………………………………… 127
Touch screen ………………………………………………………………………………………………….. 128
I/O devices ……………………………………………………………………………………………………………………… 129
Keyboard ……………………………………………………………………………………………………….. 129
Keyboard point stick ……………………………………………………………………………………….. 130
Keyboard backlight …………………………………………………………………………………………. 130
TouchPad ……………………………………………………………………………………………………….. 131
Network Connectivity Ethernet (RJ-45 jack) ………………………………………………………. 131
Network connectivity wireless (WLAN) ……………………………………………………………… 132
WWAN ……………………………………………………………………………………………………………. 133
USB ……………………………………………………………………………………………………………….. 134
Smart card reader …………………………………………………………………………………………… 135
Speaker, headphone – audio issues …………………………………………………………………… 136
Thunderbolt (TB) …………………………………………………………………………………………….. 137
Storage ………………………………………………………………………………………………………………………….. 138
Hard drive/solid-state drive not recognized ………………………………………………………. 139
xNo boot to operating system (no read/write error) …………………………………………….. 139
Read-write error …………………………………………………………………………………………….. 140
Slow performance …………………………………………………………………………………………… 140
Blue screen (BSOD) error …………………………………………………………………………………. 140
Noisy hard drive ……………………………………………………………………………………………… 141
Mechanical ……………………………………………………………………………………………………………………… 142
Fan error message – 90B …………………………………………………………………………………. 142
Noise (sound) …………………………………………………………………………………………………. 143
Fan runs constantly ………………………………………………………………………………………… 144
Thermal shutdown (hot) ………………………………………………………………………………….. 145
Stuck power button ………………………………………………………………………………………… 145
Additional information …………………………………………………………………………………………………………………….. 146
Acronyms ……………………………………………………………………………………………………………………….. 146
Blinking lights and boot error codes ………………………………………………………………………………….. 147
Processor not executing code ………………………………………………………………………….. 147
BIOS recovery code unable to find valid BIOS recovery image ………………………………. 147
Memory module error ……………………………………………………………………………………… 147
Graphics Controller Error (No Controller) …………………………………………………………… 148
Failure – System Board Error ……………………………………………………………………………. 148
Intel Trusted Execution Technology (TXT) Error …………………………………………………. 148
Sure Start unable to find valid BIOS Boot Block image ………………………………………… 148
Sure Start has identified a problem (Manual Recovery Policy Set) ………………………… 149
POST Error Messages and User Actions ……………………………………………………………………………… 149
Routine Maintenance for Performance Improvement ………………………………………………………….. 152
Common Blue Screen Error Messages ……………………………………………………………………………….. 152
Error message list …………………………………………………………………………………………… 152
Bug check symbolic names ………………………………………………………………………………. 152
Microsoft general troubleshooting of Windows bug check codes …………………………. 153
Use Windows Debugging Tool …………………………………………………………………………………………… 153
Windows Software Development Kit (SDK) ………………………………………………………… 154
Display Issue: Pixel Anomalies ………………………………………………………………………………………….. 158
Cable management …………………………………………………………………………………………………………. 159
Connector types ……………………………………………………………………………………………………………… 160
9 Computer Setup (BIOS), TPM, and HP Sure Start ………………………………………………………………………………. 162
Using Computer Setup ……………………………………………………………………………………………………………………… 162
Starting Computer Setup …………………………………………………………………………………………………. 162
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) …………………… 162
Navigating and selecting in Computer Setup ……………………………………………………………………… 162
Restoring factory settings in Computer Setup ……………………………………………………………………. 163
Updating the BIOS …………………………………………………………………………………………………………… 163
xiDetermining the BIOS version ………………………………………………………………………….. 163
Downloading a BIOS update …………………………………………………………………………….. 164
Changing the boot order using the f9 prompt …………………………………………………………………….. 165
TPM BIOS settings (select products only) …………………………………………………………………………………………… 165
Using HP Sure Start (select products only) …………………………………………………………………………………………. 165
10 Using HP PC Hardware Diagnostics (UEFI) ……………………………………………………………………………………… 166
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ………………………………………………………… 166
11 Backing up, restoring, and recovering ………………………………………………………………………………………….. 168
Creating recovery media and backups ……………………………………………………………………………………………….. 168
Using HP Recovery media (select products only) ………………………………………………………………… 168
Using Windows tools ……………………………………………………………………………………………………….. 169
Using the HP Cloud Recovery Download Tool (select products only) ……………………………………… 170
Restore and recovery ……………………………………………………………………………………………………………………….. 170
Recovering using HP Recovery Manager ……………………………………………………………………………. 170
What you need to know before you get started ………………………………………………….. 170
Using the HP Recovery partition (select products only) ………………………………………. 171
Using HP Recovery media to recover …………………………………………………………………. 172
Changing the computer boot order …………………………………………………………………… 172
Removing the HP Recovery partition (select products only) ………………………………… 172
12 Specifications ………………………………………………………………………………………………………………………… 173
Computer specifications …………………………………………………………………………………………………………………… 173
39.6-cm (15.6-in) display specifications ……………………………………………………………………………………………. 174
M.2 PCIe solid-state drive specifications ……………………………………………………………………………………………. 175
M.2 SATA solid-state drive specifications …………………………………………………………………………………………… 176
13 Power cord set requirements …………………………………………………………………………………………………….. 177
Requirements for all countries ………………………………………………………………………………………………………….. 177
Requirements for specific countries and regions ………………………………………………………………………………… 177
14 Statement of memory volatility …………………………………………………………………………………………………. 179
Nonvolatile memory usage ………………………………………………………………………………………………………………. 181
Questions and answers ……………………………………………………………………………………………………………………. 183
Using HP Sure Start (select models only) ……………………………………………………………………………………………. 184
15 Recycling ……………………………………………………………………………………………………………………………… 185
Index ……………………………………………………………………………………………………………………………………….. 186
xii1 Product description
Category Description
Product Name HP ZBook 15u G5 Mobile Workstation
Processors 8th-generation Intel® Core™ quad-core processors:
Intel Core i7-8650U
Intel Core i7-8550U
Intel Core i5-8350U
Intel Core i5-8250U
7th-generation Intel Core dual-core processors:
Intel Core i7-7500U
Intel Core i5-7300U
Intel Core i5-7200U
Chipset Integrated with processor
Graphics Internal graphics:
Intel HD Graphics 620 (7th generation processors)
Intel UHD Graphics 620 (8th generation processors)
Supports HD decode DX12 HDMI 1.4b HDCP 2.2 via HDMI/DP up to 4K @ 30Hz/DO 1.2 up to 4K @60Hz
External graphics:
AMD Radeon Pro WX3100, 2 GB
Both UMA and discrete configurations support three independent displays through docking stations as follows:
● HP Docking Station – maximum resolution = 2.5K @60Hz (DisplayPort 1) and 2.5K @60Hz (DisplayPort 2)
● HP Thunderbolt 3 Dock – maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2)
● HP Thunderbolt Dock 120W or 230W G2 – maximum resolution = 4K @60Hz (DisplayPort 1) and 4K @60Hz
(DisplayPort 2) with Thunderbolt
Panel Supports privacy filter and narrow bezel
39.6-cm (15.6-in), UWVA, non-touch:
Full high-definition (FHD)(1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, with HD camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, with HD+IR camera
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera, with WWAN
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, with HD camera, with WWAN
FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, with HD+IR camera, with WWAN
1Category Description
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR, slim, Ambient Light Sensor, with HD+IR camera
FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR, slim, Ambient Light Sensor, with HD+IR camera,
with WWAN
Ultra high definition (UHD)/4K (3840×2160), anti glare (AG), 400 nits, 72% CG, eDP+PSR, ultra slim, Ambient Light
Sensor, with HD+IR camera, with WWAN
39.6-cm (15.6-in), UWVA, touch screen:
FHD (1920×1080), 220 nits, 45% CG, eDP, slim, with HD+IR camera
FHD (1920×1080), 220 nits, 45% CG, eDP, slim, with HD+IR camera, with WWAN
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support (8th generation processors)
DDR4-2133 dual channel support (7th generation processors)
Supports up to 32 GB of system RAM in the following configurations:
● 32768 MB (16384 MB×2)
● 24576 MB (16384 MB×1 + 8192 MB×1)
● 20480 MB (16384 MB×1 + 4096 MB×1)
● 16384 MB (16384 MB×1 or 8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096 MB×2)
● 4096 MB (4096 MB×1)
Primary storage M.2 solid-state drives (2280):
2 TB, PCIe, Gen3×4, SS/DS, NVMe, TLC
1 TB, PCIe, Gen3×4, SS/DS, NVMe, TLC
1 TB, PCIe, Gen3×4, SS, NVMe, MLC
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, Gen3×4, SS, NVMe, TLC
512 GB, PCIe, Gen3×4, SS, NVMe, MLC
512 GB, SATA-3, SS, TLC, FIPS-140-2
256 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, Gen3×4, NVMe, SS, MLC
256 GB, PCIe, Gen3×4, SS, TLC, Opal 2
128 GB, SATA-3, SS, TLC
Audio and video HP Bang & Olufsen Audio
Multi-array microphone (including World-Facing 3rd microphone)
Stereo speakers (2)(13mm × 38mm × 4mm)
2 Chapter 1 Product descriptionCategory Description
Webcam HD RGB 720p
Webcam HD+IR RGB 720p
Camera privacy shutter (only with non-touch camera panels)
Supports WDR (Wide Dynamic Range)
Support for models without camera
Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)
S3/S4/S5 Wake-on-LAN
*The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock G3,
HP USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
*The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock, HP Elite
USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.
Wireless
networking
WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth
®
4.2 combo card
Wireless local area network (WLAN):
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)
Supports the following WLAN formats:
● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)
● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)
● Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
Two WLAN antennas built into bottom of display assembly
Support for models without WLAN
Compatible with Miracast-certified devices
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN
Supports WLAN/LAN/WWAN switching
Support for HP Sure Connect with Client Side Load Balancing
Near-Field Communication (NFC):
NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm])
NFC antenna
Support for models without NFC
Wireless wide area network (WLAN):
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas (world wide 5 band, configured at top of display panel)
Supports the following WWAN formats:
3Category Description
● Integrated WWAN options with dual antennas (M.2 30×42 socket USB2)
L TE CAT4: Huawei HP lt4132, L TE/HSPA+ w/GPS M.2
● Integrated WWAN options with dual antennas (M.2 30×42 socket PCIe)
L TE CAT9: Fibocom Intel XMM 7360 L TE-Advanced
WWAN modules are compatible with a programmable removable eSIM
Support for models without WWAN
Support for WWAN after market option (AMO)
Ports USB Type-C (Thunderbolt)
USB 3.1 Gen 1 port
USB 3.1 Gen 1 charging port
HDMI 1.4
RJ-45/Ethernet
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking HP Thunderbolt Dock 120W G2
HP Thunderbolt Dock 230W G2
HP Thunderbolt 3 Dock
HP Docking Station
Keyboard/
pointing devices
Keyboard:
HP Collaboration Keyboard with numeric pad
● Dual point, non-backlit, spill resistant with drain
● Dual point, backlit, spill resistant with drain, with HP Dura Keys
TouchPad:
Support for Microsoft Precison Touchpad Default Gestures
Firmware PTP (Point to Point) with Filter Driver
Support for ‘No Hybrid Mode’
Power
requirements
Battery:
HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 56 WHr
HP Fast Charge Technology
AC adapter:
65 W “Smart” right angle, 4.5 mm
65 W “Smart” right angle, 4.5 mm – Argentina
65 W “Smart” right angle, 4.5 mm – EM
4 Chapter 1 Product descriptionCategory Description
65 W Straight USB Type C
45 W “Smart” right angle, 4.5 mm
45 W “Smart” right angle, 4.5 mm – Argentina
45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)
45 W Straight USB Type C
Power cord:
2 wire plug (C7), 1 m
3 wire plug (C5), 1 m
Duckhead power cord (C5), premium, 1 m
Duckhead power cord (C5)
Security Security lock
Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)
Touch fingerprint sensor (landed, touch with 8×8 sensor)
Support for models without a fingerprint reader
Smart Card reader (active)
Support for models without a Smart Card reader
Preboot authentication (password, smart card)
Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4
Operating system Preinstalled:
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Professional 64
Windows 10 Home 64 StF MSNA Standard
Windows 10 Home 64 StF MSNA Plus
FreeDOS 2.0
Restore Media:
Windows 10 DRDVD
Windows 10 DRUSB
Windows 10 Pro 64 OSDVD
Windows 10 Pro 64 OSUSB
Certified:
Microsoft WHQL
Web-only support:
5Category Description
Windows 10 Enterprise 64
Windows 10 Pro 64 CBB 1703
Windows 10 Enterprise 64 L TSB 1607
Serviceability End user replaceable parts:
AC adapter
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
6 Chapter 1 Product description2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they`re located, and how they work.
Right
Component Description
(1) SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or
plug.
NOTE: All models have a SIM card slot and icon, but models
that do not have the HP Mobile Broadband Module, a wireless
wide area network (WWAN) device, installed at the factory are
shipped with a non-removable plug inserted into the slot.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer .
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
Right 7Component Description
(5) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C power connector and
Thunderbolt™ port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer .
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(8) Power connector Connects an AC adapter .
(9) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● Off: The battery is not charging.
8 Chapter 2 ComponentsLeft
Component Description
(1) Security cable slot Attaches an optional security cable to the computer .
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
Left 9Display
NOTE: Refer to the illustration that most closely matches your computer .
10 Chapter 2 ComponentsComponent Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(3) Internal microphones Record sound.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer . For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Display 11Keyboard area
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC) tapping area
and antenna* (select products only)
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
*The antenna is not visible from the outside of the computer . For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
12 Chapter 2 ComponentsLights
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The computer
shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power .
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device
and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
(6) Sharing or presenting light On: Sharing is on.
(7) Call answer light On: Call answer is on.
(8) Call end light On: Call end is on.
(9) Num lk light On: Num lock is on.
(10
)
Fn lock light On: The fn key is locked. For more information, see Hot keys (select products only)
on page 17.
Keyboard area 13Buttons, speakers, and fingerprint reader
Component Description
(1) Power button ● When the computer is off, press the button to turn on the computer .
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off the computer .
To learn more about your power settings, see your power options.

Right-click the Power meter icon and then select Power Options.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during routine operation.
(3) Speakers (2) Produce sound.
(4) Fingerprint reader or
plug
Allows a fingerprint logon to Windows, instead of a password logon.
NOTE: The fingerprint reader and plug look similar . To verify you have a fingerprint reader
and not a plug, press the Windows key on your keyboard, select Settings, select
Accounts, and then select Sign-in options and follow the on-screen instructions.
14 Chapter 2 ComponentsSpecial keys
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 17.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 16.
(5) num lk key Turns the embedded numeric keypad on and off.
– or –
Alternates between the navigational and numeric functions on the integrated
numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lk is pressed,
the integrated keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, that
function is reinstated when the computer is turned back on.
Keyboard area 15Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 15.
▲ To use an action key, press and hold the key.
Icon Description
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor .
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn off the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar .
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office
365® servers.
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
● Answers a call.
16 Chapter 2 ComponentsIcon Description
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Keyboard area 17Bottom
Component Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.
18 Chapter 2 ComponentsFront
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
● Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power .
(2) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
(3) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Front 19Cover
Component Description
Internal microphone(s) Record(s) sound.
20 Chapter 2 ComponentsLabels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer . Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer . When contacting support, you
may be asked for the serial number, the product number, or the model number . Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer .
Component
(1) HP product name (select products only)
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name (select products only)
(2) Product ID
Labels 21Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer .
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
22 Chapter 2 Components3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer .hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer . See Labels on page 21 for details.
Computer major components 23Item Component Spare part number
(1) Display assembly
Display assemblies are spared at the subcomponent level only. For display assembly spare
part information, see Display assembly subcomponents on page 26.
not spared as whole hinge-up
(2) Touch not spared as whole hinge-up
(3) Keyboard (see Keyboard on page 46)
For a list of keyboard country codes, see Keyboard on page 46.
Without a backlight L17970-xx1
With a backlight L17971-xx1
With a backlight, privacy L38064-xx1
(4) Top cover (includes Mylar) L17964-001
(5) RJ-45 board with bracket L19421-001
(6) TouchPad
For use in models without an NFC module L17965-001
For use in models with an NFC module L19418-001
(7) Pointing stick module L17968-001
(8) RTC battery L17255-001
(9) Power button board L14374-001
(10) USB board (includes bracket)
NOTE: The USB bracket is available in the Bracket Kit, spare part number L13693-001.
L14380-001
(11) Fingerprint reader assembly (includes cable)
NOTE: The fingerprint reader bracket is available in the Bracket Kit, spare part number
L13693-001.
L15537-001
(12) Speakers (includes cable) L14368-001
(13) NFC module (includes antenna and TouchPad foam) L14385-001
(14) Smart card reader board (includes cable) L18312-001
(15) System board (includes processor and replacement thermal material, see System board on page 68)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory
Intel i7-8650U processor L16126-xx1
Intel i7-8550U processor L16124-xx1
Intel i5-8350U processor L16121-xx1
Intel i5-8250U processor L16119-xx1
Intel i7-7500U processor L44047-xx1
24 Chapter 3 Illustrated parts catalogItem Component Spare part number
Intel i5-7200U processor L16117-xx1
For use in models with UMA graphics memory
Intel i7-8650U processor L15522-001
Intel i7-8550U processor L15520-001
Intel i5-8350U processor L15518-001
Intel i5-8250U processor L15516-001
Intel i5-7300U processor L15523-001
Intel i5-7200U processor L15514-001
(16) Fan L22307-001
Heat sink
(17) For use in models with discrete graphics memory L14363-001
(18) For use in models with UMA graphics memory L14362-001
(19) Memory module (DDR-2400)
4-GB 820569-001
8-GB 820570-001
16-GB 820571-001
(20) WLAN/Bluetooth combo card
Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001
Intel Dual band wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth 4.2 Combo Adaptor
(vPro)
851592-001
Intel Dual band wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-
vPro)
851594-001
(21) WWAN module
L TE CAT4: Huawei HP lt4132, L TE/HSPA+ w/GPS M.2 845710-003
L TE CAT9: Fibocom Intel XMM 7360 L TE-Advanced L15398-001
(22) Solid-state drive (SSD)
2 TB, PCIe, Gen3×4, NVMe, TLC L38488-001
1 TB, PCIe, Gen3×4, NVMe, TLC L17246-001
1 TB, PCIe, Gen3×4, NVMe, SS, MLC L17848-001
512 GB, PCIe, Gen3×4, SS, TLC L17852-001
512 GB, PCIe, Gen3×4, SS, MLC L17851-001
512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L17250-001
512 GB, SATA-3, FIPS-140–2, TLC L17249-001
256 GB, PC

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