Category: Cell Phone, Smartphone, Flip Phone, Pocket PC, and PDA User Guides and Manuals
Download user manual for Alcatel – 991S – Quick Start
Preview: Below is a preview of the manual as extracted from the PDF file
English – CJB32A1ALAAA
Quick Start Guide
For more information about how to use the phone, please go to
www.alcatelonetouch.com to download complete user manual.
Also on our website you can find helpful FAQs, realize software
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Keys and connectors 1.1
Volume up/down key
Prolonged exposure to music at full volume on the music
player may damage the listener`s hearing. Set your phone
volume safely. Use only headphones recommended by TCT
Mobile Limited and its affiliates.
Table of contents
1 Your mobile …………………………………………………………………………..3
2 Text input …………………………………………………………………………….15
3 Phone call …………………………………………………………………………….16
4 Contacts ………………………………………………………………………………18
6 Email …………………………………………………………………………………….20
7 Getting connected ………………………………………………………………21
8 Locate my location using GPS satellites …………………………….23
9 Data backup …………………………………………………………………………24
10 Factory data reset ……………………………………………………………….25
11 Applications …………………………………………………………………………25
12 Making the most of your phone …………………………………………26
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On Home screen, press to quickly access � Settings
menu or Notification panel; to launch quick
search; to manage applications; to customize your
Home screen by adding applications or changing
On other screens, press to view options list. �
Press: Return to the Home screen or back to the
central Home screen if it is extended.
Press and hold: Enter the recently used applications
Go back to the previous menu or screen.
Press: Lock the screen.
Light up the screen.
Press to hang up a call.
Press and hold: When phone is off, power on the
When phone is on, enter Phone
options: Silent mode, Airplane
mode, Power off.
Press to adjust the Volume (in call/media playing
Open Search bar for searching within an application,
the phone or web.
Getting started 1.2
Removing or installing the back cover
Inserting or removing the SIM card
You must insert your SIM card to make phone calls. Please power
off your phone and remove battery before inserting or removing
the SIM card.
Place the SIM card with the chip facing downwards and slide it into
its housing. Make sure that it is correctly inserted. T o remove the card,
press and slide it out.
Installing or removing the battery
Insert and click the battery into place, then close the phone cover. �
Unclip the cover, then remove the battery. �
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Installing and removing the microSD card
Place the microSD card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. T o remove the
card, press and slide it out.
To avoid data loss and microSD card damage, before
removing the microSD card, please ensure that the microSD
card is unmounted (SettingsSD card & Phone storage
Unmount SD card).
Charging the battery
Connect the battery charger to your phone and outlet respectively.
To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from
the plug; switch off Wi-Fi, GPS, Bluetooth or background-
running applications when not in use; reduce the backlight
Power on your phone 1.2.2
Hold down the Power key until the phone powers on. It will take a
few seconds before the screen lights up.
Set up your phone for the first time
The first time you power on the phone, you are prompted to set
up your phone in multiple ways: language, input method, mobile data
connection, account setup and synchronization, system update, etc.
You are required to sign into your Google account to synchronize
email, contacts, calendar and other Google applications
Enter your user name and password, then touch � Sign in. If you
forget your password, you can go to http://www.google.com/ to
retrieve it. If you don’t own a Google Account, you are prompted
to create one by touching Create.
Read the setup information on the screen � .
Mark/Unmark the check box to choose whether you would like to �
take advantage of Goggle`s location service, then touch Next.
Mark/Unmark the check box to choose whether you want to back �
up data with your Google account, then touch Next.
T ouch � Finish setup.
This initial set up can be skipped and enabled via
SettingsAccounts & sync.
In power on screen without SIM card inserted, you can also connect
to a Wi-Fi network to sign into your Google account and to use
Power off your phone 1.2.3
Hold down the Power key until the phone options appear, select
Application availability depends on country and operator.
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Home screen 1.3
You can bring all the items (applications, shortcuts, folders and
widgets) you love or use most frequently to your home screen for
quick access. Press Home key to switch to Home screen.
Status/Notification indicators �
Touch and Drag down to �
open notification panel.
Touch to open applications list.
Press and hold to display thumbnails.
Touch to access Messaging
Touch to place a call/access Call log if
you have missed call(s).
T ouch n to enter text search
T ouch o to enter voice search
Touch an icon to open an
application, folder, etc.
n o Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view of the Home
screen. Small dots at the lower left and right of the screen indicate
which screen you are viewing.
Using the touchscreen 1.3.1
To access an application, touch it with your finger.
T ouch and Hold
To enter the available options for an item, touch and hold the item.
For example, select a contact in Contacts, touch and hold this
contact, options list will then appear on screen.
Place your finger on the screen to drag an object to another
Slide the screen to scroll up and down the applications, images, web
pages… at your convenience.
Similar to swiping, but flicking makes it move quicker.
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better screen
Status bar 1.3.2
From status bar, you can view both phone status (to the right side)
and notification information (to the left side). When the status bar is
full, “ ” icon will appear, touch to display hidden icons.
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Receiving location data
GPRS in use Speakerphone is on
EDGE connected Roaming
EDGE in use No signal
3G connected Vibrate mode
3G in use Silent mode
HSPA (3G+) connected
HSPA (3G+) in use Battery is very low
Connected to a Wi-Fi
Battery is low
Bluetooth is on
Battery is partially
Connected to a
Battery is full
Airplane mode Battery is charging
Alarm is set Headset connected
GPS is on Signal strength
New Gmail message Call in progress (green)
New text or
Call in progress using
Problem with text or
New Google Talk
Call on hold
New voice mail Call forwarding is on
Upcoming event Uploading data
Data is synchronizing Downloading data
Problem with sign-in or
An open Wi-Fi network
microSD card is full
Phone is connected via
Connected to or
disconnected from VPN
Radio is on
Song is playing System update available
USB tethering is on
Portable Wi-Fi hotspot
Both USB tethering
and portable hotspot
More notifications are
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Touch and drag down the Status bar or press Menu key and touch
Notifications to open the notification panel. Touch and drag up to
close it. From the Notification panel, you can open some functions by
touch (GPS, Bluetooth, etc.), reminders are indicated by notification
icons, or view wireless service information.
T ouch to clear all event–based notifications (other ongoing
notifications will remain).
Search bar 1.3.3
The phone provides a Search function which can be used to locate
information within applications, the phone or the web.
Lock/Unlock your screen 1.3.4
T o protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, PIN or password, etc.
Personalize your home screen 1.3.5
Touch and hold an empty area or press Menu key and touch Add
on the Home screen, you can add shortcuts, widgets or folders to
the Home screen.
Touch and hold the item to be repositioned to activate the Move
mode, drag the item to desired position, then release. Hold the icon
on the left or right edge of the screen to drag the item to another
Home screen page.
Touch and hold the item to be removed to activate the Move mode,
drag the item to the bottom trash can, which will then turn red,
Touch and hold an empty area or press Menu key and touch
Wallpaper on the Home screen to customize wallpaper.
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Application tab 1.3.6
T ouch from Home screen to enter applications list.
To return to the Home screen, press Home key.
Consult recently-used applications
To consult recently-used applications, you can press and hold the
Home key from Home screen. T ouch an icon in the window to open
the related application.
Volume adjustment 1.3.7
Press Volume up/down key to adjust the volume. While in the
lowest volume level, your phone will be switched to vibrate/silent
Press Menu key from Home screen, then touch SettingsAudio
profiles, you can set alarm, media and phone ringtone volume to
T ext input
Using Onscreen Keyboard 2.1
Onscreen keyboard will display automatically when a program
requires entering text or numbers.
Onscreen keyboard settings
Press Menu key from Home screen, select SettingsLanguage
& keyboardAndroid keyboard, a series of settings are available
for your selection.
Adjust the onscreen keyboard orientation
T urn the phone sideways or upright to adjust the onscreen keyboard
orientation. You can also adjust it by settings (Press Menu key on
Android keyboard 2.1.1
Touch twice to lock in capital letter
Touch to switch to symbol and numeric
Touch to enter Voice input.
Hold and slide to select a character, such
as an accented letter, number, etc.
Touch to enter text or numbers, touch
again to select input method.
Touch to select input method or access
android keyboard settings.
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T ext editing 2.2
You can edit the text you have entered.
Touch and hold the text field to zoom in on the text with a �
T ouch twice the text you have entered and then touch � Select all/
Select text in the pop up button.
The selected text is now highlighted in orange. Drag a selection tab �
/ to adjust the range of selected text.
T ouch � Cut/Copy/Paste
in the pop up button.
Placing a call 3.1
User can easily launch a call using Phone. Enter this menu using one
of the following two ways:
T ouch � from Home screen.
T ouch � from Home screen and select Phone.
Touch to add to
Touch and hold to
access V oice mail
Scroll up or
down to view
`Paste` option will not appear unless copy or cut operation has been made.
Enter the desired number from keyboard directly or select a contact
from Contacts, Call log or Favorites by touching tabs, then touch
to place the call. The number you entered can be saved to
Contacts by touching .
If you make a mistake, you can delete the incorrect digits by
To hang up a call, touch End.
Answering or rejecting a call 3.2
When you receive an incoming call, drag down the green phone icon
to answer. Hang up the call by touching End.
Consulting your call memory 3.3
You can access your call memory by touching from the Home
screen and touching Call log to view call history in categories of
Missed calls, Outgoing calls, and Incoming calls.
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You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
Adding a contact 4.1
T ouch on the Home screen, select Contacts, then press Menu
key from contacts list screen and touch New contact.
Importing , exporting and sharing 4.2
From Contacts screen, press Menu key to open the contacts
list option menu,touch MoreImport/Export. From here you
can exchange contacts between Phone and SD card; Phone and
Y ou can share a single contact or contacts with others by sending the
contact`s vCard to them via Bluetooth, SMS, Email, etc.
Touch a contact you want to share, press Menu key and touch
Share from contact details screen, then select the application to
perform this action.
Synchronizing contacts in multiple 4.3
Contacts, data or other information can be synchronized from
multiple accounts, depending on the applications installed on your
You can create, edit and receive SMS and MMS with this mobile
To access this feature, touch from Home screen, then select
All messages you receive or send out can be saved in phone
memory or SIM card. To consult messages stored in SIM
card, press Menu key from Messaging screen, then touch
SettingsManage SIM messages.
Write message 5.1
On message list screen, touch Compose new message to write
Touch to create new message
Touch to view the whole
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Sending a text message
Enter mobile phone number of the recipient on To bar or touch
to add recipients, touch T ype to compose bar to enter the text of
the message. When finished, touch Send to send the text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (accent) will also increase the
size of the SMS, this may cause multiple SMS to be sent to
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations, slides
and sounds to other compatible mobiles and e-mail addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or Subject or email
Besides your Gmail account, you can also set-up external POP3 or
IMAP email accounts in your phone.
To access this function, touch from Home screen, then select
An email wizard will guide you through the steps to set-up an email
Enter the email address and password of the account you want �
T ouch � Next. If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to
the email account settings screen to enter settings manually. Or
you can touch Manual setup to directly enter the incoming and
outgoing settings for the email account you are setting up.
Enter the account name and display name in outgoing emails. �
T ouch � Done.
To add another email account, you can press � Menu key and touch
Accounts to access Email account screen. Press Menu key and
touch Add account to create.
T o create and send emails
Press � Menu key from Inbox screen, and touch Compose.
Enter recipient(s)’s email address in � To field, and if necessary, press
Menu key and touch Add Cc/Bcc to include a copy or a blind
copy to the message.
Enter the subject and content of the message. �
Press � Menu key, touch Add attachment to send an attachment
to the receiver.
Finally, touch � Send.
If you do not want to send the mail right away, you can touch � Save
as draft or press Back key to save a copy.
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G networks or Wi-Fi, whichever is most convenient.
Connecting to the Internet 7.1
The first time you turn on your phone with SIM card inserted, it will
automatically configure network service: GPRS, EDGE or 3G.
T o check the network connection you are using, press Menu key on
Home screen, then touch SettingsWireless & networksMobile
networksNetwork operators or Access Point Names.
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on phone even
without a SIM card inserted.
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T o turn Wi-Fi on and connect to a wireless network
Press � Menu key from Home screen.
T ouch � SettingsWireless & networksWi-Fi.
Mark/Unmark the checkbox to turn on/off Wi-Fi. �
T ouch � Wi-Fi settings. The detailed information of detected Wi-Fi
networks is displayed in the Wi-Fi networks section.
Touch a Wi-Fi network to connect. If the network you selected is �
secured, you are required to enter a password or other credentials
(you may contact network operator for details). When finished,
Browser 7.2 ……………………………….
Using Browser, you can enjoy surfing the Web.
To access this function, touch from Home screen, then touch
T o go to a web page
On Browser screen, touch the URL box at the top, enter the address
of the web page, then touch . Some web sites scroll the URL
box off the top of the screen, but you can slide the page down to
bring it into view.
Connecting to a computer via USB 7.3
With the USB cable, you can transfer media files and other files
between your phone’s microSD card and the computer.
T o connect/disconnect your phone to/from the computer
To connect your phone to the computer:
Use the USB cable that came with your phone to connect �
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
Open the Notifications panel and touch � USB connected.
T ouch � Turn on USB storage in the dialog that opens to confirm
that you want to transfer files.
Unmount the microSD card on your computer. �
Open the Notifications panel and touch � Turn off USB storage.
T ouch � Turn off USB storage in the dialog that opens.
T o locate data you have transferred or downloaded in your
T ouch � from Home screen to open the applications list.
T ouch � File Manager.
All data you have downloaded are stored in File Manager, where
you can view media files (videos, photos, music and others), rename
files, install applications into your phone, etc.
Sharing your phone`s mobile data 7.4
You can share your phone`s mobile data connection with a single
computer via a USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
T o turn on USB tethering or Portable Wi-Fi hotspot
Press � Menu key from Home screen.
T ouch � SettingsWireless & networksTethering & portable
Mark the check box of � USB tethering or Portable Wi-Fi
hotsport to activate this function.
The functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas.
Locate my location
using GPS satellites
T o activate your phone’s global positioning system (GPS) satellite Receiver:
Press � Menu key from Home screen
T ouch � SettingsLocationUse GPS satellites
Mark the checkbox �
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You can also mark GPS EPO assistance or A-GPS to speed up
the GPS location fix time.
When open Maps, you can find your location:
Use your phone’s GPS satellites receiver to pinpoint your location within
an accuracy as close as several meters (“street level”). The process of
accessing the GPS satellite and setting your phone`s precise location for
the first time will require up to 5 minutes. Y ou will need to stand in a place
with a clear view of the sky and avoid moving. After this, GPS will only need
20-40 seconds to identify your precise location.
This phone enables you to back up your phone’s settings and other
application data to Google Servers, with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
Press � Menu key from Home screen
T ouch � SettingsPrivacyBack up my data
Mark the checkbox �
Activated this function, a wide variety of settings and data are
backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivated this
option, you stop backing up your settings, and any existing backups
are deleted from Google Servers.
Factory data reset
To activate factory data reset:
Press � Menu key from Home screen
T ouch � SettingsPrivacyFactory data reset
Phone reset will erase all of your personal data from internal phone
storage, including information about your Google Account, any other
accounts, your system and application settings, and any downloaded
applications. You can also mark the Erase SD card check box to
erase all the data on your microSD card, such as music or photos.
If you reset the phone in this way, you’re prompted to re-enter the
same kind of information as when you first started Android.
When you are unable to power on your phone, there is another
way to perform a factory data reset by using hardware keys. Hold
down Volume down key and press Power key at same time until
the screen lights up.
With this phone, some build-in Google applications and other third
party applications are available for your convenience.
With the built-in applications, you can
Communicate with friends �
Exchange messages or emails with friends �
Track you location, view traffic situations, search for locations and �
get navigation information to your destination
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Download more applications from Google Play Store �
For more information about these applications, please check user
manual online: www.alcatelonetouch.com.
Making the most
of your phone ………
Y ou can download software upgrade for free from the website: www.
Android Manager 12.1
The Android Manager includes:
It allows you to back up contact entries so that you don`t have to
worry about losing, breaking, switching phone or changing service
It frees you from painstakingly inputting text on the keypads. All of
your messages are easily accessible and well-organized.
It allows you to easily import photos from PC or the handset and
organize them in different albums for better management.
It allows you to insert video files from PC for playback and then
upload to handset folder.
It allows you to quickly search your favorites in PC, manage the
ultimate Library, and enjoy the easiest digital jukebox in your own
It allows you to import downloaded mobile applications and have
them installed into your handset upon synchronization.
It allows you to organize Handset files with just a few clicks and files
on the Handset can be at where you want them to be.
It allows you to synchronize the Contacts and Calendar in Outlook/
Outlook Express and handset.
Supported Operating Systems
Windows XP/Vista/Windows 7.
ONE TOUCH Upgrade 12.2
Using ONE TOUCH Upgrade tool you can update your phone’s
software from your PC.
Download ONE TOUCH Upgrade from ALCATEL ONE TOUCH
website (www.alcatelonetouch.com) and install it on your PC.
Launch the tool and update your phone by following the step by step
instructions (refer to the User Guide provided together with the
tool). Your phone’s software will now have the latest software.
All personal information will be permanently lost
following the update process. We recommend you
backup your personal data using Android Manager
Supported Operating Systems
Windows XP/Vista/Windows 7.
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Safety and use …………………
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
� TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset…), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
– do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
– check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
� CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
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Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure
or blackout. If you have experienced seizures or blackouts, or if you
have a family history of such occurrences, please consult your doctor
before playing video games on your mobile phone or enabling a
flashing-lights feature on your mobile phone. Parents should monitor
their children’s use of video games or other features that incorporate
flashing lights on the mobile phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur:
convulsion, eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such
symptoms, please take the following safety precautions:
– Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
– Take a minimum of a 15-minute break every hour of game playing.
– If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
– If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
Prolonged exposure to music at full volume using the music
player may damage your hearing. Set your mobile phone’s
volume to it’s lowest setting prior to inserting headphones in
your ears and adjust the volume to your preference. Only use
headphones that are recommended by TCT Mobile Limited and
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
� BA TTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
– Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
– Do not puncture, disassemble or cause a short-circuit in a
– Do not burn or dispose of a used battery in the garbage or store
it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and
the accessories means that these products must be
taken to collection points at the end of their life:
– Municipal waste disposal centers with specific bins
for these items of equipment
– Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
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Telecommunications & Internet Association (CTIA) Web site: http://
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
– Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.15 A
Output: 5 V, 1000 mA
Battery: Lithium 1500 mAh
� RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines include
a substantial safety margin designed to ensure the safety of all
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
T ests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power
level, the actual SAR level of the mobile phone while operating
can be well below the maximum value. This is because the
mobile phone is designed to operate at multiple power levels
so as to use only the power required to reach the network. In
general, the closer you are to a wireless base station antenna,
the lower the power output of the mobile phone. Before a
mobile phone model is available for sale to the public, compliance
with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested
is 0,932 W/Kg (ONE TOUCH 991A), 1,03 W/Kg (ONE TOUCH
991S) for use at the ear and 1,08 W/Kg (ONE TOUCH 991A),
1,27 W/Kg (ONE TOUCH 991S) for use close to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
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As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCT Mobile Limited and its affiliates is under license.
Other trademarks and trade names are those of their
ONE TOUCH 991A/ONE
TOUCH 991S Bluetooth QD
The Wi-Fi Logo is a certification mark of the Wi-Fi
Your device uses non-harmonized frequency and
is intended for use in all European countries.
The WLAN can be operated in the EU without
restriction indoors, but cannot be operated outdoors
Google, the Google logo, Android, the Android logo,
Google Search, Google Maps, Gmail, YouTube, Google
Play Store, Google latitude and Google Talk are
trademarks of Google Inc.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M3 compatible.
For more information please refer to «Hearing Aid Compatibility
with Mobile Phones» leaflet or visit our website http://www.
General information …….
� Website: www.alcatelonetouch.com
� Facebook: http://www.facebook.com/alcatelonetouchusa
� Twitter: http://www.twitter.com/alcatel1touch
� Hot Line Number: In the United States, call 877-702-3444 for
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.com
Your cellphone is a transceiver that operates on following networks:
ONE TOUCH 991A: GSM in quad-band (850/900/1800/1900 MHz) or
UMTS in tri-band (850/1900/2100 MHz).
ONE TOUCH 991S: GSM in quad-band (850/900/1800/1900MHz) or
UMTS in tri-band (850/1700/2100 MHz)
Protection against theft
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release
of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
ALCATEL ONE TOUCH
Limited Warranty …………..
TCT Mobile North America LTD warrants to the original retail
purchaser of this wireless device, that should this product or part
thereof during normal consumer usage and condition, be proven to
be defective in material or workmanship that results in product failure
Contact your network operator to check service availability.
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within the first twelve (12) months from the date of purchase as
shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) and the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your mobile phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile;
• Modification or repair performed by individuals not authorized by
TCT Mobile or its affiliates;
• Acts of god such as Inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless devices event labels or serial
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile or any of
its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you
may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a
copy of the original proof of warranty coverage (e.g. original copy of
the dated bill of sale, invoice), the consumer’s return address, your
wireless carrier’s name, alternate daytime mobile phone number, and
email address with a complete problem description. Only ship the
wireless device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive
at the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
Prolonged exposure to music at full volume on the music
player may damage the listener`s hearing. Set your mobile
phone volume safely. Use only headphones recommended by
TCT Mobile Limited and its affiliates.
Before contacting the service center, you are advised to follow the
You are advised to fully charge ( � ) the battery for optimal
Avoid storing large amounts of data in your phone as this may �
affect its performance.
Use User Data Format and the ONE TOUCH Upgrade tool to �
perform phone formatting or software upgrading, (to reset User
Data format, hold down Volume up key while simultaneously
pressing the Power key). ALL User phone data: contacts, photos,
messages and files, downloaded applications like APK games will be
lost permanently. It is strongly advised to fully backup the phone
data and profile via Android Manager before doing formatting and
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then �
turn your phone on
Check the battery power level, charge for at least 20 minutes �
If it still does not work, please use User Data Format to reset �
My phone has not responded for several minutes
Restart your phone by pressing and holding the � Power key
Remove the battery and re-insert it, then restart the phone �
My phone turns off by itself
Check that your keypad is locked when you are not using your �
phone, and make sure Power key is not mis-contacted due to
Check the battery charge level �
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My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and �
the charger from the box
Make sure your battery is inserted properly and clean the battery �
contact if it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the �
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C �
(32°F) to +40°C (104°F))
When abroad, check that the voltage input is compatible �
My phone cannot connect to a network or “No service”
Try connecting in another location �
Verify the network coverage with your operator �
Check with your operator that your SIM card is valid �
Try selecting the available network(s) manually �
Try connecting at a later time if the network is overloaded �
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one �
printed on your warranty card or box
Make sure that the internet access service of your SIM card is available �
Check your phone`s Internet connecting settings �
Make sure you are in a place with network coverage �
Try connecting at a later time or another location �
Invalid SIM card
Make sure the SIM card has been correctly inserted �
Make sure the chip on your SIM card is not damaged or scratched �
Make sure the service of your SIM card is available �
Unable to make outgoing calls
Make sure you have dialed a valid number and touch �
For international calls, check the country and area codes �
Make sure your phone is connected to a network, and the network �
is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM �
card valid, etc.)
Make sure you have not barred outgoing calls �
Make sure that your phone is not in flight mode �
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network �
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM �
card valid, etc.)
Make sure you have not forwarded incoming calls �
Make sure that you have not barred certain calls �
Make sure that your phone is not in flight mode �
The caller’ s name/number does not appear when a call is received
Check that you have subscribed to this service with your �
Your caller has concealed his/her name or number �
I cannot find my contacts
Make sure your SIM card is not broken �
Make sure your SIM card is inserted properly �
Import all contacts stored in SIM card to phone �
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the � Volume
Check the network strength �
Make sure that the receiver, connector or speaker on your phone �
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription �
includes this service
Make sure this feature does not require an ALCATEL ONE �
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in your file �
Make sure that you have selected the country prefix when calling �
a foreign country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some �
files or save the files in the phone contacts (i.e. your professional
or personal directories)
My callers are unable to leave messages on my voice mail
Contact your network operator to check service availability �
I cannot access my voice mail
Make sure your operator’s voice mail number is correctly entered �
in “My numbers”
Try later if the network is busy �
I am unable to send and receive MMS
Check your phone memory availability as it might be full �
Contact your network operator to check service availability and �
check MMS parameters
V erify the server center number or your MMS profile with your operator �
The server center may be swamped, try again later �
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal �
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH Android Manager first of all �
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Check that your USB driver is installed properly �
Open the Notification panel to check if the Android Manager �
Agent has activated
Check that you have ticked the checkbox of USB debugging in �
Check that your computer meets the requirements for ALCATEL �
ONE TOUCH Android Manager Installation
Make sure that you’re using the right cable from the box. �
I am unable to download new files
Make sure there is sufficient phone memory for your download �
Select the microSD card as the location to store downloaded files �
Check your subscription status with your operator �
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible �
to other users
Make sure that the two phones are within Bluetooth’s detection range �
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours) �
After a partial charge, the battery level indicator may not be exact. �
Wait for at least 20 minutes after removing the charger to obtain
an exact indication
Switch on the backlight upon request �
Extend the email auto-check interval for as long as possible �
Update news and weather information on manual demand, or �
increase their auto-check interval
Exit background-running applications if they are not being used for �
a long time
Deactivate Bluetooth, Wi-Fi, or GPS when not in use �
The phone becomes warm after prolonged calls, game playing,
internet surfing or running other complex applications
This heating is a normal consequence of the CPU handling �
excessive data. Ending above actions will make your phone return
to normal temperature.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2012 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
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