Acronis – Cyber Protection Service – 23.03 – User Manual

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C y b e r P r o t e c t i o n
2 3 . 0 3
R E V I S I O N : 3 / 2 3 / 2 0 2 3
U s e r G u i d e
a c r o n i s . c o mTable of contents
Supported Cyber Protect features by operating system 19
Activating the account 26
Password requirements 26
Two-factor authentication 26
What if… 27
Accessing the Cyber Protection service 29
The Cyber Protection console 30
Multitenancy support 33
Using the Cyber Protection console as a partner administrator 34
Cyber Protection console – partner level view 35
Alerts tab 35
Activities tab 36
Devices tab 36
Software management tab 37
Software requirements 38
Supported web browsers 38
Supported operating systems and environments 38
Agent for Windows 38
Agent for SQL, Agent for Active Directory, Agent for Exchange (for database backup and
application-aware backup) 39
Agent for Data Loss Prevention 39
Agent for Advanced Data Loss Prevention 40
Agent for File Sync & Share 40
Agent for Exchange (for mailbox backup) 40
Agent for Microsoft 365 40
Agent for Oracle 41
Agent for MySQL/MariaDB 41
Agent for Linux 41
Agent for Mac 42
Agent for VMware (Virtual Appliance) 42
Agent for VMware (Windows) 42
Agent for Hyper-V 43
Agent for Virtuozzo 43
Agent for Virtuozzo Hybrid Infrastructure 43
Agent for Scale Computing HC3 43
2 © Acronis International GmbH, 2003-2023Agent for oVirt 43
Agent for Synology 43
Cyber Protect Monitor 43
Supported Microsoft SQL Server versions 44
Supported Microsoft Exchange Server versions 44
Supported Microsoft SharePoint versions 44
Supported Oracle Database versions 44
Supported SAP HANA versions 45
Supported MySQL versions 45
Supported MariaDB versions 45
Supported virtualization platforms 45
Limitations 50
Compatibility with encryption software 51
Common installation rule 52
The way of using Secure Zone 52
Common backup rule 52
Software-specific recovery procedures 52
Supported file systems 54
Data Deduplication 56
Installing the software 57
Which agent do I need? 57
System requirements for agents 59
Preparation 60
Step 1 60
Step 2 60
Step 3 60
Step 4 61
Step 5 61
Step 6 62
Linux packages 63
Are the required packages already installed? 63
Installing the packages from the repository 64
Installing the packages manually 65
Proxy server settings 66
In Windows 66
In Linux 68
In macOS 69
3 © Acronis International GmbH, 2003-2023In bootable media 70
Installing protection agents 70
Downloading protection agents 70
Installing protection agents in Windows 70
Installing protection agents in Linux 72
Installing protection agents in macOS 75
Granting the required system permissions to the Connect Agent 76
Changing the logon account on Windows machines 77
Dynamic installation and uninstallation of components 79
Unattended installation or uninstallation 80
Unattended installation or uninstallation in Windows 80
Unattended installation or uninstallation in Linux 86
Unattended installation and uninstallation in macOS 92
Registering workloads manually 94
Passwords with special characters or blank spaces 97
Autodiscovery of machines 98
Prerequisites 98
How autodiscovery works 98
How remote installation of agents works 100
Autodiscovery and manual discovery 101
Managing discovered machines 105
Troubleshooting 106
Deploying Agent for VMware (Virtual Appliance) 107
Before you start 107
Deploying the OVF template 108
Configuring the virtual appliance 108
Deploying Agent for Scale Computing HC3 (Virtual Appliance) 110
Before you start 110
Deploying the QCOW2 template 111
Configuring the virtual appliance 112
Agent for Scale Computing HC3 – required roles 114
Deploying Agent for Virtuozzo Hybrid Infrastructure (Virtual Appliance) 114
Before you start 114
Configuring networks in Virtuozzo Hybrid Infrastructure 115
Configuring user accounts in Virtuozzo Hybrid Infrastructure 116
Deploying the QCOW2 template 118
Configuring the virtual appliance 119
4 © Acronis International GmbH, 2003-2023Deploying Agent for oVirt (Virtual Appliance) 123
Before you start 123
Deploying the OVA template 124
Configuring the virtual appliance 125
Agent for oVirt – required roles and ports 127
Deploying Agent for Synology 128
Before you start 128
Downloading the setup program 129
Installing Agent for Synology 129
Updating Agent for Synology 130
Deploying agents through Group Policy 131
Prerequisites 131
Step 1: Generating a registration token 131
Step 2: Creating the .mst transform and extracting the installation package 132
Step 3: Setting up the Group Policy objects 133
Accessing virtual appliances via the SSH protocol 134
Updating agents 134
Updating agents manually 135
Updating agents automatically 137
Preventing unauthorized uninstallation or modification of agents 139
Uninstalling agents 140
In Windows 140
In Linux 140
In macOS 140
Removing Agent for VMware (Virtual Appliance) 141
Removing machines from the service console 141
Protection settings 141
Automatic updates for components 141
Updating the Cyber Protection definitions by schedule 142
Updating the Cyber Protection definitions on-demand 143
Cache storage 143
Changing the service quota of machines 143
Cyber Protection services installed in your environment 145
Services installed in Windows 145
Services installed in macOS 145
Managing workloads 146
Device groups 146
5 © Acronis International GmbH, 2003-2023Built-in groups and custom groups 146
Static groups and dynamic groups 147
Cloud-to-cloud groups and non-cloud-to-cloud groups 148
Creating a static group 148
Adding workloads to a static group 150
Creating a dynamic group 150
Editing a dynamic group 162
Deleting a group 162
Applying a plan to a group 163
Revoking a plan from a group 163
Managing the isolation of workloads 164
Isolating a workload from the network 164
Managing network exclusions 166
Protection plans and modules 168
Creating a protection plan 168
Actions with protection plans 170
Applying a protection plan to a workload 171
Editing a protection plan 171
Revoking a protection plan 172
Enabling or disabling a protection plan 173
Deleting a protection plan 173
Resolving plan conflicts 174
Conflict between a new and existing plan 174
Conflict between an individual and group plan 174
License issue 174
Default protection plans 175
Comparison of the default protection plans 175
Applying a default protection plan 180
Editing a default protection plan 180
#CyberFit Score for machines 182
How it works 182
#CyberFit scoring mechanism 182
Running a #CyberFit Score scan 186
Backup and recovery 188
Backup 188
Protection plan cheat sheet 190
Selecting data to back up 192
6 © Acronis International GmbH, 2003-2023Selecting entire machine 192
Selecting disks/volumes 193
Selecting files/folders 196
Selecting system state 198
Selecting ESXi configuration 198
Continuous data protection (CDP) 199
How it works 200
Supported data sources 201
Supported destinations 202
Configuring a CDP backup 202
Selecting a destination 203
Advanced storage option 204
About Secure Zone 205
Schedule 208
Backup schemes 208
Additional scheduling options 209
Schedule by events 210
Start conditions 213
Retention rules 219
What else you need to know 220
Replication 220
Usage examples 221
Supported locations 221
Encryption 222
Encryption in a protection plan 222
Encryption as a machine property 223
How the encryption works 224
Notarization 224
How to use notarization 225
How it works 225
Starting a backup manually 225
Default backup options 225
Backup options 226
Availability of the backup options 226
Alerts 229
Backup consolidation 229
Backup file name 230
7 © Acronis International GmbH, 2003-2023Backup format 233
Backup validation 235
Changed block tracking (CBT) 235
Cluster backup mode 235
Compression level 237
Error handling 237
Fast incremental/differential backup 239
File filters 239
File-level backup snapshot 240
Forensic data 241
Log truncation 250
LVM snapshotting 250
Mount points 250
Multi-volume snapshot 251
One-click recovery 252
Performance and backup window 256
Physical Data Shipping 260
Pre/Post commands 261
Pre/Post data capture commands 263
Scheduling 266
Sector-by-sector backup 266
Splitting 267
Task failure handling 267
Task start conditions 268
Volume Shadow Copy Service (VSS) 268
Volume Shadow Copy Service (VSS) for virtual machines 269
Weekly backup 270
Windows event log 270
Recovery 270
Recovery cheat sheet 270
Safe recovery 272
Recovering a machine 274
Prepare drivers 282
Check access to the drivers in bootable environment 282
Automatic driver search 283
Mass storage drivers to install anyway 283
Recovering files 285
8 © Acronis International GmbH, 2003-2023Recovering system state 290
Recovering ESXi configuration 290
Recovery options 291
Operations with backups 299
The Backup storage tab 299
Mounting volumes from a backup 300
Validating backups 302
Exporting backups 303
Deleting backups 303
Operations with indexes in cloud-to-cloud backups 305
Protecting Microsoft applications 306
Protecting Microsoft SQL Server and Microsoft Exchange Server 306
Protecting Microsoft SharePoint 306
Protecting a domain controller 306
Recovering applications 306
Prerequisites 307
Database backup 309
Application-aware backup 315
Mailbox backup 317
Recovering SQL databases 318
Recovering Exchange databases 326
Recovering Exchange mailboxes and mailbox items 329
Changing the SQL Server or Exchange Server access credentials 335
Protecting mobile devices 335
Supported mobile devices 335
What you can back up 335
What you need to know 336
Where to get the Cyber Protect app 336
How to start backing up your data 337
How to recover data to a mobile device 337
How to review data via the service console 337
Protecting Hosted Exchange data 339
What items can be backed up? 339
What items can be recovered? 339
Selecting mailboxes 339
Recovering mailboxes and mailbox items 340
Protecting Microsoft 365 data 342
9 © Acronis International GmbH, 2003-2023Why back up Microsoft 365 data? 342
Agent for Microsoft 365 342
Limitations 344
Required user rights 345
Microsoft 365 seats licensing report 345
Logging 346
Using the locally installed Agent for Office 365 346
Using the cloud Agent for Microsoft 365 350
Protecting Google Workspace data 378
What does Google Workspace protection mean? 378
Required user rights 379
About the backup schedule 379
Limitations 379
Logging 380
Adding a Google Workspace organization 380
Creating a personal Google Cloud project 381
Discovering Google Workspace resources 384
Protecting Gmail data 384
Protecting Google Drive files 389
Protecting Shared drive files 393
Notarization 396
Protecting Oracle Database 397
Protecting SAP HANA 397
Protecting MySQL and MariaDB data 398
Configuring an application-aware backup 399
Recovering data from an application-aware backup 400
Protecting websites and hosting servers 403
Protecting websites 403
Protecting web hosting servers 406
Special operations with virtual machines 407
Running a virtual machine from a backup (Instant Restore) 407
Working in VMware vSphere 411
Backing up clustered Hyper-V machines 428
Limiting the total number of simultaneously backed-up virtual machines 429
Machine migration 430
Microsoft Azure and Amazon EC2 virtual machines 431
Cyber Scripting 433
10 © Acronis International GmbH, 2003-2023Prerequisites 433
Limitations 433
Scripts 433
Creating a script 434
Cloning a script 436
Editing or deleting a script 436
Changing the script status 437
Comparing script versions 438
Downloading the output of a scripting operation 438
Script repository 439
Scripting plans 439
Creating a scripting plan 440
Schedule and start conditions 442
Managing the target workloads for a plan 444
Plans on different administration levels 445
Compatibility issues with scripting plans 446
Resolving compatibility issues with scripting plans 447
Script quick run 448
User roles and Cyber Scripting rights 449
Disaster recovery 452
About Cyber Disaster Recovery Cloud 452
The key functionality 452
Software requirements 453
Supported operating systems 453
Supported virtualization platforms 453
Limitations 454
Cyber Disaster Recovery Cloud trial version 455
Compute points 455
Setting up the disaster recovery functionality 456
Create a disaster recovery protection plan 457
Editing the Recovery server default parameters 458
Cloud network infrastructure 459
Setting up connectivity 460
Networking concepts 460
Initial connectivity configuration 471
Prerequisites 473
Network management 479
11 © Acronis International GmbH, 2003-2023Prerequisites 494
Setting up recovery servers 495
Creating a recovery server 495
How failover works 498
How failback works 504
Working with encrypted backups 511
Operations with Microsoft Azure virtual machines 512
Setting up primary servers 512
Creating a primary server 512
Operations with a primary server 514
Managing the cloud servers 515
Firewall rules for cloud servers 516
Setting firewall rules for cloud servers 516
Checking the cloud firewall activities 519
Backing up the cloud servers 519
Orchestration (runbooks) 520
Why use runbooks? 520
Creating a runbook 520
Operations with runbooks 522
Antimalware and web protection 524
Antivirus and antimalware protection 524
Antimalware features 524
Antimalware features 524
Scanning types 525
Antivirus and antimalware protection settings 526
Tips and tricks Protection exclusions 538
Active Protection in the Cyber Backup Standard edition 538
Active protection settings in Cyber Backup Standard 539
URL filtering 544
How it works 545
URL filtering configuration workflow 547
URL filtering settings 547
Description 553
Microsoft Defender Antivirus and Microsoft Security Essentials 553
Schedule scan 554
Default actions 554
Real-time protection 555
12 © Acronis International GmbH, 2003-2023Advanced 555
Exclusions 556
Firewall management 556
Quarantine 557
How do files get into the quarantine folder? 557
Managing quarantined files 558
Quarantine location on machines 558
Self-service custom folder on-demand 559
Corporate whitelist 559
Automatic adding to the whitelist 559
Manual adding to the whitelist 559
Adding quarantined files to the whitelist 560
Whitelist settings 560
Viewing details about items in the whitelist 560
Antimalware scan of backups 560
Limitations 561
Advanced protection 563
Advanced Data Loss Prevention 564
Creating the data flow policy and policy rules 565
Enabling Advanced Data Loss Prevention in protection plans 573
Automated detection of destination 576
Sensitive data definitions 577
Data Loss Prevention events 582
Advanced Data Loss Prevention widgets on the Overview dashboard 584
Custom sensitivity categories 585
Endpoint Detection and Response (EDR) 586
Why you need Endpoint Detection and Response (EDR) 587
Enabling Endpoint Detection and Response (EDR) functionality 590
How to use Endpoint Detection and Response (EDR) 591
Viewing which incidents are currently not mitigated 596
Understanding the scope and impact of incidents 597
How to navigate attack stages 606
What information is included in an attack stage? 607
Manage the network isolation of a workload 624
Patch a workload 628
Restart a workload 630
Recovery from backup 632
13 © Acronis International GmbH, 2003-2023Disaster Recovery failover 633
Protection of collaboration and communication applications 640
Vulnerability assessment and patch management 641
Vulnerability assessment 641
Supported Microsoft and third-party products 642
Supported Apple and third-party products 643
Supported Linux products 644
Vulnerability assessment settings 644
Vulnerability assessment for Windows machines 646
Vulnerability assessment for Linux machines 646
Vulnerability assessment for macOS devices 647
Managing found vulnerabilities 647
Patch management 648
How it works 649
Patch management settings 650
Managing list of patches 653
Automatic patch approval 654
Manual patch approval 657
On-demand patch installation 657
Patch lifetime in the list 658
Software inventory 659
Enabling the software inventory scanning 659
Running a software inventory scan manually 660
Browsing the software inventory 660
Viewing the software inventory of a single device 662
Hardware inventory 664
Enabling the hardware inventory scanning 664
Running a hardware inventory scan manually 665
Browsing the hardware inventory 665
Viewing the hardware of a single device 668
Remote desktop and assistance 670
Supported remote desktop and assistance features 671
Supported platforms 674
Remote connection protocols 675
NEAR 675
RDP 676
Screen sharing 676
14 © Acronis International GmbH, 2003-2023Remote sound redirection 676
Connections to remote workloads for remote desktop or remote assistance 677
Connecting to remote workloads via RDP 678
Agent plans 679
Creating an agent plan 679
Adding a workload to an agent plan 686
Removing workloads from an agent plan 686
Additional operations with existing agent plans 687
Compatibility issues with agent plans 688
Resolving compatibility issues with agent plans 689
Workload credentials 690
Adding credentials 690
Assigning credentials to a workload 691
Deleting credentials 691
Unassigning credentials from a workload 691
Working with managed workloads 692
Configuring RDP settings 692
Connecting to managed workloads for remote desktop or remote assistance 693
Connecting to a managed workload via a web client 695
Transferring files 696
Performing control actions on managed workloads 697
Monitoring workloads via screenshot transmission 698
Observing multiple managed workloads simultaneously 699
Working with unmanaged workloads 700
Connecting to unmanaged workloads via Acronis Quick Assist 700
Connecting to unmanaged workloads via IP address 701
Transferring files via Acronis Quick Assist 701
Using the toolbar in the Viewer window 702
Configuring the Connect Client settings 705
The remote desktop notifiers 706
Remote wipe 708
Smart protection 709
Threat feed 709
How it works 709
Deleting all alerts 712
Data protection map 712
How it works 712
15 © Acronis International GmbH, 2003-2023Managing the detected unprotected files 712
Data protection map settings 713
Enhanced security mode 715
Limitations 715
Unsupported features 715
Setting the encryption password 715
Changing the encryption password 716
Recovering backups 716
Immutable storage 717
Immutable storage modes 717
Limitations 717
Enabling and disabling immutable storage 717
Accessing deleted backups in immutable storage 719
Device control 720
Limitation on the use of the agent for Data Loss Prevention with Hyper-V 721
Using device control 722
Enable or disable device control 722
Enabling the use of the device control module on macOS 723
View or change access settings 725
Exclude device subclasses from access control 726
Exclude individual USB devices from access control 726
View device control alerts 729
Access settings 729
OS notification and service alerts 733
Device types allowlist 734
USB devices allowlist 735
USB devices database 736
Excluding processes from access control 739
Device control alerts 741
Action field values 742
The Management tab 745
Protection plans 745
Backup plans for cloud applications 745
Backup scanning plans 746
Off-host data processing 747
Backup replication 747
Validation 750
16 © Acronis International GmbH, 2003-2023Cleanup 756
Conversion to a virtual machine 757
The Activities tab 762
Cyber Protect Monitor 764
Bootable media 766
Custom or ready-made bootable media? 766
Linux-based or WinPE/WinRE-based bootable media? 766
Linux-based 766
WinPE/WinRE-based 766
Creating physical bootable media 767
Bootable Media Builder 768
Why use Bootable Media Builder? 768
32-bit or 64-bit? 768
Linux-based bootable media 768
Top-level object 773
Variable object 773
Control type 774
WinPE-based and WinRE-based bootable media 776
Registering the bootable media 779
Network settings 780
Connecting to a machine booted from bootable media 781
Local connection 781
Configuring network settings 781
Local operations with bootable media 782
Setting up a display mode 782
Recovery with bootable media on-premises 783
Remote operations with bootable media 783
Startup Recovery Manager 786
Monitoring 788
The Overview dashboard 788
The Activities dashboard 789
The Alerts dashboard 789
Cyber Protection 791
Protection status 791
Discovered machines 792
Endpoint Detection and Response (EDR) widgets 792
Top incident distribution per workload 793
17 © Acronis International GmbH, 2003-2023Threat status 793
Incident severity history 794
Security incident MTTR 794
Security incident burndown 795
Detection by tactics 795
Workload network status 796
#CyberFit Score by machine 796
Disk health monitoring 797
How it works 798
Disk health widgets 798
Disk health status alerts 801
Data protection map 801
Vulnerability assessment widgets 802
Vulnerable machines 802
Existing vulnerabilities 803
Patch installation widgets 803
Patch installation status 803
Patch installation summary 804
Patch installation history 804
Missing updates by categories 804
Backup scanning details 805
Recently affected 805
Downloading data for recently affected workloads 806
Cloud applications 806
Software inventory widgets 807
Hardware inventory widgets 808
Remote sessions widget 809
Reports 810
Actions with reports 811
Reported data according to widget type 813
License management for on-premises management servers 815
Privacy settings 816
Troubleshooting 817
Appendix A. Site-to-site Open VPN – Additional information 818
Glossary 825
Index 829
18 © Acronis International GmbH, 2003-2023Supported Cyber Protect features by operating
system
Note
This topic contains information about all Cyber Protect features and the operating systems on
which they are supported. Some features might require additional licensing, depending on the
applied licensing model.
The Cyber Protect features are supported on the following operating systems:
  l
Windows: Windows 7 Service Pack 1 and later, Windows Server 2008 R2 Service Pack 1 and later.
Windows Defender Antivirus management is supported on Windows 8.1 and later.
Note
To use the Cyber Protect features with Windows 7, you must install the following updates from
Microsoft before installing the protection agent:
 
o
Windows 7 Extended Security Updates (ESU)
 
o
KB4474419
 
o
KB4490628
For more information on the required updates, refer to this knowledge base article.
  l
Linux: CentOS 6.10, 7.8+, CloudLinux 6.10, 7.8+, Ubuntu 16.04.7+, where plus refers to minor
versions of these distributions.
Other Linux distributions and versions might be supported, but have not been tested.
  l
macOS: 10.13.x and later (only Antivirus and Antimalware protection, and Device control are
supported). Device control functionality is supported on macOS 10.15 and later or macOS 11.2.3
and later.
Agent for Data Loss Prevention might be installed on unsupported macOS systems because it is
an integral part of Agent for Mac. In this case, the Cyber Protect console will display that Agent for
Data Loss Prevention is installed on the computer, but the device control functionality will not
work. Device control functionality will only work on macOS systems that are supported by Agent
for Data Loss Prevention.
Note
Antimalware protection for Linux and macOS is supported only when Advanced antimalware
protection is enabled.
Important
The Cyber Protect features are only supported for machines on which a protection agent is
installed. For virtual machines protected in agentless mode, for example, by Agent for Hyper-V,
Agent for VMware, Agent for Virtuozzo Hybrid Infrastructure, Agent for Scale Computing, or Agent
for oVirt only backup is supported.
19 © Acronis International GmbH, 2003-2023Cyber Protect features Windows Linux macOS
Default protection plans
Remote Workers Yes No No
Office Workers (third-party antivirus) Yes No No
Office Workers (Cyber Protect antivirus) Yes No No
Cyber Protect Essentials (only for Cyber
Protect Essentials edition)
Yes No No
Forensic backup
Collecting memory dump Yes No No
Snapshot of running processes Yes No No
Notarization of local image forensic backup Yes No No
Notarization of cloud image forensic backup Yes No No
Continuous data protection (CDP)
CDP for files and folders Yes No No
CDP for changed files via application
tracking
Yes No No
Autodiscovery and remote installation
Network-based discovery Yes No No
Active Directory-based discovery Yes No No
Template-based discovery (importing
machines from a file)
Yes No No
Manual adding of devices Yes No No
Active Protection
Process Injects detection Yes No No
Automatic recovery of affected files from the
local cache
Yes Yes Yes
Self-defense for Acronis backup files Yes No No
Self-defense for Acronis software Yes No Yes
(Only Active Protection
and antimalware
components)
20 © Acronis International GmbH, 2003-2023Cyber Protect features Windows Linux macOS
Trusted/blocked process management Yes No Yes
Processes/folders exclusions Yes Yes Yes
Ransomware detection based on a process
behavior (AI-based)
Yes Yes Yes
Cryptomining process detection based on
process behavior
Yes No No
External drives protection (HDD, flash
drives, SD cards)
Yes No Yes
Network folder protection Yes Yes Yes
Server-side protection Yes No No
Zoom, Cisco Webex, Citrix Workspace, and
Microsoft Teams protection
Yes No No
Antivirus and Antimalware protection
Fully-integrated Active Protection
functionality
Yes No No
Real-time antimalware protection Yes Yes, when
Advanced
antimalware is
enabled
Yes, when Advanced
antimalware is enabled
Advanced real-time antimalware protection
with local signature-based detection
Yes Yes Yes
Static analysis for portable executable files Yes No Yes*
On-demand antimalware scanning Yes Yes** Yes
Network folder protection Yes Yes No
Server-side protection Yes No No
Scan of archive files Yes No Yes
Scan of removable drives Yes No Yes
Scan of only new and changed files Yes No Yes
File/folder exclusions Yes Yes
No
Yes***
Processes exclusions Yes No Yes
21 © Acronis International GmbH, 2003-2023Cyber Protect features Windows Linux macOS
Behavioral analysis engine Yes No Yes
Exploit prevention Yes No No
Quarantine Yes Yes Yes
Quarantine auto clean-up Yes No Yes
URL filtering (http/https) Yes No No
Corporate-wide whitelist Yes No Yes
Microsoft Defender Antivirus management Yes No No
Microsoft Security Essentials management Yes No No
Registering and managing Antivirus and
Antimalware protection via Windows
Security Center
Yes No No
Vulnerability assessment
Vulnerability assessment of operating
system and its native applications
Yes Yes**** Yes
Vulnerability assessment for 3rd-party
applications
Yes No Yes
Patch management
Patch auto-approval Yes No No
Patch auto-installation Yes No No
Patch testing Yes No No
Manual patch installation Yes No No
Patch scheduling Yes No No
Fail-safe patching: backup of machine
before installing patches as part of
protection plan
Yes No No
Cancelation of a machine reboot if a backup
is running
Yes No No
Data protection map
Adjustable definition of important files Yes No No
Scanning machines to find unprotected files Yes No No
22 © Acronis International GmbH, 2003-2023Cyber Protect features Windows Linux macOS
Unprotected locations overview Yes No No
Ability to start the protection action from the
Data protection map widget (Protect all
files action)
Yes No No
Disk health
AI-based HDD and SSD health control Yes No No
Smart protection plans based on Acronis Cyber Protection Operations Center (CPOC) alerts
Threat feed Yes No No
Remediation wizard Yes No No
Backup scanning
Antimalware scan of image backups as part
of backup plan
Yes No No
Scanning of image backups for malware in
cloud
Yes No No
Malware scan of encrypted backups Yes No No
Safe recovery
Antimalware scanning with Antivirus and
Antimalware protection during the recovery
process
Yes No No
Safe recovery for encrypted backups Yes No No
Remote desktop connection
Connection via NEAR Yes Yes Yes
Connection via RDP Yes No No
Connection via Screen sharing No No Yes
Connection via web client Yes No No
Connection via Quick Assist Yes Yes Yes
Remote assistance Yes Yes Yes
File transfer Yes Yes Yes
Screenshot transmission Yes Yes Yes
#CyberFit Score
23 © Acronis International GmbH, 2003-2023Cyber Protect features Windows Linux macOS
#CyberFit Score status Yes No No
#CyberFit Score standalone tool Yes No No
#CyberFit Score recommendations Yes No No
Data loss prevention
Device control Yes No Yes
ARM CPU architecture
is not supported
Management options
Upsell scenarios to promote Cyber Protect
editions
Yes Yes Yes
Web-based centralized and remote
management console
Yes Yes Yes
Protection options
Remote wipe (Windows 10 only) Yes No No
Cyber Protect Monitor
Cyber Protect Monitor app Yes No Yes
Protection status for Zoom Yes No No
Protection status for Cisco Webex Yes No No
Protection status for Citrix Workspace Yes No No
Protection status for Microsoft Teams Yes No No
Software inventory
Software inventory scanning Yes No Yes
Software inventory monitoring Yes No Yes
Hardware inventory
Hardware inventory scanning Yes No Yes
Hardware inventory monitoring Yes No Yes
* Static analysis for portable executable files is supported only for scheduled scans on macOS.
** Start conditions are not supported for on-demand scanning on Linux.
*** File/folder exclusions are only supported for the case when you specify files and folders that will
not be scanned by real-time protection or scheduled scans on macOS.
24 © Acronis International GmbH, 2003-2023**** The vulnerability assessment depends on the availability of official security advisories for
specific distribution, for example https://lists.centos.org/pipermail/centos-announce/,
https://lists.centos.org/pipermail/centos-cr-announce/, and others.
25 © Acronis International GmbH, 2003-2023Activating the account
When an administrator creates an account for you, an email message is sent to your email address.
The message contains the following information:
  l
Your login. This is the user name that you use to log in. Your login is also shown on the account
activation page.
  l
Activate account button. Click the button and set the password for your account. Ensure that
your password is at least nine characters long. For more information about the password, refer to
“Password requirements” (p. 26).
If your administrator has enabled two-factor authentication, you will be prompted to set it up for
your account. For more information about it, refer to “Two-factor authentication” (p. 26).
Password requirements
The password for a user account must be at least 9 characters long. Passwords are also checked for
complexity, and fall into one of the following categories:
  l
Weak
  l
Medium
  l
Strong
You cannot save a weak password, even though it might contain 9 characters or more. Passwords
that repeat the user name, the login, the user email, or the name of the tenant to which a user
account belongs are always considered weak. Most common passwords are also considered weak.
To strengthen a password, add more characters to it. Using different types of characters, such as
digits, uppercase and lowercase letters, and special characters, is not mandatory but it results in
stronger passwords that are also shorter.
Two-factor authentication
Two-factor authentication provides extra protection from unauthorized access to your account.
When two-factor authentication is set up, you are required to enter your password (the first factor)
and a one-time code (the second factor) to log in to the service console. The one-time code is
generated by a special application that must be installed on your mobile phone or another device
that belongs to you. Even if someone finds out your login and password, they still will not be able to
login without access to your second-factor device.
The one-time code to configure two-factor authentication for your account is generated based on
the device`s current time and the secret provided by the Cyber Protection service as the QR code or
alphanumeric code. During the first login, you need to enter this secret to the authentication
application.
To set up two-factor authentication for your account
26 © Acronis International GmbH, 2003-2023You can and must configure two-factor authentication for your account when two-factor
authentication has been enabled by an administrator for your organization. If two-factor
authentication has been enabled while you are logged in to the Cyber Protection service console,
you will have to configure it when your current session expires.
Prerequisites:
  l
Two-factor authentication is enabled for your organization.
  l
You are logged out of the Cyber Protection service console.
 1. Choose a second-factor device.
Most commonly it is a mobile phone, but you can also use a tablet, laptop, or desktop.
 2. Ensure that the device time settings are correct and reflect the actual current time, and that the
device locks itself after a period of inactivity.
 3. Install the authentication application on the device. The recommended applications are Google
Authenticator or Microsoft Authenticator.
 4. Go to the Cyber Protection service console sign in page and set your password.
The service console shows the QR code and the alphanumeric code.
 5. Save the QR code and the alphanumeric code in any convenient way (such as, print out the
screen, write down the code, or save the screenshot in cloud storage). If you lose the second-
factor device, you will be able to reset the two-factor authentication by using these codes.
 6. Open the authentication application, and then do one of the following:
  l
Scan the QR code
  l
Manually enter the alphanumeric code to the application
The authentication application generates a one-time code. A new code will be generated every
30 seconds.
 7. Return to the service console login page and enter the generated code.
A one-time code is valid for 30 seconds. If you wait longer than 30 seconds, use the next
generated code.
When logging in the next time, you can select the checkbox Trust this browser…. If you do this, the
one-time code will not be required when you log in by using this browser on this machine.
What if…
…I lost the second-factor device?
If you have a trusted browser, you will be able to log in by using this browser. Nevertheless, when
you have a new device, repeat steps 1-3 and 6-7 of the above procedure by using the new device
and the saved QR code or alphanumeric code.
If you have not saved the code, ask the administrator or service provider to reset the two-factor
authentication for your account, and then repeat steps 1-3 and 6-7 of the above procedure by using
the new device.
27 © Acronis International GmbH, 2003-2023…I want to change the second-factor device?
When logging in, click the Reset two-factor authentication settings link, confirm the operation by
entering the one-time code, and then repeat the above procedure by using the new device.
28 © Acronis International GmbH, 2003-2023Accessing the Cyber Protection service
After you activate your account, you can access the Cyber Protection service by logging in to the
Cyber Protection console or via the management portal.
To log in to the Cyber Protection console
 1. Go to the Cyber Protection service login page.
 2. Type your login, and then click Next.
 3. Type your password, and then click Next.
 4. [If you use more than one Cyber Protect Cloud service] Click Cyber Protection.
Users who only have access the Cyber Protection service, log in directly to the Cyber Protection
console.
If Cyber Protection is not the only service you have access to, you can switch between the
services by using the icon in the upper-right corner. Administrators can also use this icon
for switching to the management portal.
The timeout period for the Cyber Protection console is 24 hours for active sessions and 1 hour for
idle sessions.
You can change the language of the web interface by clicking the account icon in the upper-right
corner.
To access the Cyber Protection console via the management portal
 1. In the management portal, go to Monitoring > Usage.
 2. Under Cyber Protect, select Protection, and then click Manage service.
Alternatively, under Clients, select a customer, and then click Manage service.
As a result, you are redirected to the Cyber Protection console.
To reset your password
 1. Go to the Cyber Protection service login page.
 2. Type your login, and then click Next.
 3. Click Forgot password?
 4. Confirm that you want further instructions by clicking Send.
 5. Follow the instructions in the email that you have received.
 6. Set up your new password.
29 © Acronis International GmbH, 2003-2023The Cyber Protection console
In the Cyber Protection console, you can manage workloads and plans, change the protection
settings, configure reports, or check the backup storage.
The Cyber Protection console provides access to additional services or features, such as File Sync &
Share or Antivirus and Antimalware protection, Patch management, Device control, and
Vulnerability assessment. The type and number of these services and features vary according to
your Cyber Protection license.
To check the dashboard with the most important information about your protection, go to
Monitoring > Overview.
Depending on your access permissions, you can manage the protection for one or multiple
customer tenants or units in a tenant. To switch the hierarchy level, use the drop-down list in the
navigation menu. Only the levels to which you have access are shown. To go to the management
portal, click Manage.
The Devices section is available in simple and table view. To switch between them, click the
corresponding icon in the top right corner.
The simple view shows only a few workloads.
30 © Acronis International GmbH, 2003-2023The table view is enabled automatically when the number of workloads becomes larger.
Both views provide access to the same features and operations. This document describes access to
operations from the table view.
When a workload goes online or offline, it takes some time for its status to change in the Cyber
Protection console. The workload status is checked every minute. If the agent installed on the
corresponding machine is not transferring data, and there is no answer to five consecutive checks,
the workload is shown as offline. The workload is shown as back online when it answers to a status
check or starts transferring data.
To delete a workload from the Cyber Protection console
 1. Select the check box next to the desired workload.
 2. Click Delete, and then confirm your choice.
Important
Deleting a workload from the service console does not uninstall the protection agent on the
corresponding machine and does not delete the protection plans applied to this workload. The
backups of the deleted workload will also be kept.
ESXi hosts and virtual machines on the following virtualization platforms can be backed up by an
agent that is not installed on them—that is, in the agentless mode:
  l
Hyper-V
  l
VMware
  l
Virtuozzo Hybrid Infrastructure
  l
Scale Computing
  l
Red Hat Virtualization/oVirt
You cannot delete such machines individually. To delete them, you need to find and delete the
machine on which the respective agent (Agent for Hyper-V, Agent for VMware, Agent for Virtuozzo
Hybrid Infrastructure, Agent for Scale Computing, or Agent for oVirt) is installed.
To delete a virtual machine or ESXi host without an agent
 1. Under Devices, select All devices.
 2. Click the gear icon in the upper right corner and enable the Agent column.
31 © Acronis International GmbH, 2003-2023 3. In the Agent column, check the name of the machine where the respective agent is installed.
 4. Delete this machine from the service console. This will also delete all of the machines that are
backed up by its agent.
 5. Uninstall the agent from the deleted machine as described in “Uninstalling agents” (p. 140).
32 © Acronis International GmbH, 2003-2023Multitenancy support
The Cyber Protection service supports multitenancy, which implies administration on the following
levels:
  l
[For service providers] Partner tenant (All customers) level
This level is only available for partner administrators who manage customer tenants.
  l
Customer tenant level
This level is managed by company administrators.
Partner administrators can also work on this level in the customer tenants that they manage. On
this level, partner administrators have the same rights as the customer administrators on whose
behalf they act.
  l
Unit level
This level is managed by unit administrators and by company administrators from the parent
customer tenant.
Partner administrators who manage the parent customer tenant can also access the unit level.
On this level, they have the same rights as the customer administrators on whose behalf they act.
Administrators can manage objects in their own tenant and in its child tenants. They cannot see or
access objects on an upper administration level, if any.
For example, company administrators can manage protection plans both on the customer tenant
level and on the unit level. Unit administrators can manage only their own protection plans on the
unit level. They cannot manage any protection plans on the customer tenant level and cannot
manage the protection plans that are created by the customer administrator on the unit level.
Also, partner administrators can create and apply scripting plans in the customer tenants that they
manage. The company administrators in such tenants have only read-only access to the scripting
plans that are applied to their workloads by a partner administrator. However, customer
administrators can create and apply their own scripting or protection plans.
33 © Acronis International GmbH, 2003-2023Using the Cyber Protection console as a partner
administrator
A partner administrator can use the Cyber Protection console at the following levels:
  l
Partner tenant (All customers) level
On this level, you can manage scripting plans for workloads from all your managed customer
tenants.
You can apply the same scripting plan to workloads in from different customers, and can create
device groups with workloads from different customers. To learn how to create a static or a
dynamic device group on the partner level, refer to the “Devices tab” (p. 36). For more
information about the scripts and scripting plans, refer to “Cyber Scripting” (p. 433).
  l
Customer tenant level
On this level, you have the same rights as the company administrator on whose behalf you act.
To change the level of administration, use the drop-down list in the navigation menu. The drop-
down list is only available for administrators who can access both the Cyber Protection console and
the management portal, and can manage more than one tenant or unit.
To work on the partner level, select All customers.
To work on the customer or unit level, select the name of that customer or unit.
34 © Acronis International GmbH, 2003-2023Cyber Protection console – partner level view
When you use the Cyber Protection console on the partner level, a customized view is available.
The Alerts and Activities tabs provide additional partner-related filters, while the Devices and the
Management tabs provide access only to the features or objects that are accessible to partner
administrators.
Alerts tab
Here, you can see the alerts from all your managed customers, search them, and filter them
according to the following criteria:
  l
Device
  l
Customer
  l
Plan
35 © Acronis International GmbH, 2003-2023You can select multiple items for each of these criteria.
Activities tab
Here, you can see the activities from all the tenants that you manage or the activities in a specific
customer tenant.
You can filter the activities by customer, status, time, and type.
The following types of activities are automatically pre-selected on this level:
  l
Applying plan
  l
Creating the protection plan
  l
Protection plan
  l
Revoking plan
  l
Scripting
Devices tab
Only the All devices, Machines with agents, and virtualization host tabs are available under
Devices.
In the Machines with agents tab, you can see all workloads from your managed customer tenants,
and you can select workloads from one or more tenants. You can also create device groups that
include workloads from different tenants.
Important
When you work on the partner (All customers) level, a limited number of operations with devices
are available. For example, you cannot see and manage existing protection plans on customer
devices, as well as create new protection plans, add new devices, recover backups, use Disaster
Recovery, or access the Cyber Protection Desktop features. To perform any of these operations,
switch to the customer level.
To see the workloads of a specific customer
 1. In the Cyber Protection console, go Devices > Machines with agents.
 2. In the tree, click Machines with agents to expand the list.
 3. Click the name of the customer whose workloads you want to manage.
To create a static device group on the partner level
 1. In the Cyber Protection console, go Devices > Machines with agents.
 2. Click the gear icon next to Machines with agents, and then click New group.
36 © Acronis International GmbH, 2003-2023 3. Specify the group name.
 4. [Optional] Add a description.
 5. Click OK.
To create a dynamic device group on the partner level
 1. In the Cyber Protection console, go Devices > Machines with agents.
 2. In the tree, click Machines with agents to expand the list.
 3. Click All.
 4. In the search field, specify the criteria according to which you want to create a dynamic device
group, and then click Search.
To learn more about the available search criteria, refer to “Search attributes for non-cloud-to-
cloud workloads” (p. 152) and “Search attributes for cloud-to-cloud workloads” (p. 151).
 5. Click Save as, and then specify the group name.
 6. [Optional] Add a description.
 7. Click OK.
Software management tab
If the software inventory scanning is enabled for customer workloads, partner administrators can
see the software scanning results.
37 © Acronis International GmbH, 2003-2023Software requirements
Supported web browsers
The Cyber Protection web console supports the following web browsers:
  l
Google Chrome 29 or later
  l
Mozilla Firefox 23 or later
  l
Opera 16 or later
  l
Microsoft Edge 25 or later
  l
Safari 8 or later running in the macOS and iOS operating systems
In other web browsers (including Safari browsers running in other operating systems), the user
interface might be displayed incorrectly or some functions may be unavailable.
Supported operating systems and environments
Agent for Windows
This agent includes a component for Antivirus & Antimalware protection and URL Filtering. See
“Supported Cyber Protect features by operating system” (p. 19) for details about supported
functionality by operating system.
  l
Windows XP Professional SP1 (x64), SP2 (x64), SP3 (x86)
  l
Windows Server 2003 SP1/2003 R2 and later – Standard and Enterprise editions (x86, x64)
  l
Windows Small Business Server 2003/2003 R2
  l
Windows Server 2008, Windows Server 2008 SP2* – Standard, Enterprise, Datacenter,
Foundation, and Web editions (x86, x64)
  l
Windows Small Business Server 2008, Windows Small Business Server 2008 SP2*
  l
Windows 7 – all editions
Note
To use Cyber Protection with Windows 7, you must install the following updates from Microsoft
before installing the protection agent:
 
o
Windows 7 Extended Security Updates (ESU)
 
o
KB4474419
 
o
KB4490628
For more information on the required updates, refer to this knowledge base article.
  l
Windows Server 2008 R2* – Standard, Enterprise, Datacenter, Foundation, and Web editions
  l
Windows Home Server 2011*
  l
Windows MultiPoint Server 2010*/2011*/2012
  l
Windows Small Business Server 2011* – all editions
38 © Acronis International GmbH, 2003-2023  l
Windows 8/8.1 – all editions (x86, x64), except for the Windows RT editions
  l
Windows Server 2012/2012 R2 – all editions
  l
Windows Storage Server 2003/2008/2008 R2/2012/2012 R2/2016
  l
Windows 10 – Home, Pro, Education, Enterprise, IoT Enterprise and LTSC (formerly LTSB) editions
  l
Windows Server 2016 – all installation options, except for Nano Server
  l
Windows Server 2019 – all installation options, except for Nano Server
  l
Windows 11 – all editions
  l
Windows Server 2022 – all installation options, except for Nano Server
Note
* To use Cyber Protection with this version of Windows, you must install the SHA2 code signing
support update from Microsoft (KB4474419) before installing the protection agent.
For information on issues related to the SHA2 code signing support update, refer to this knowledge
base article.
Agent for SQL, Agent for Active Directory, Agent for Exchange (for
database backup and application-aware backup)
Each of these agents can be installed on a machine running any operating system listed above and a
supported version of the respective application.
Agent for Data Loss Prevention
  l
Microsoft Windows 7 Service Pack 1 and later
  l
Microsoft Windows Server 2008 R2 and later
  l
macOS 10.15 (Catalina)
  l
macOS 11.2.3 (Big Sur)
  l
macOS 12 (Monterey)
  l
macOS 13 (Ventura)
Note
Agent for Data Loss Prevention for macOS supports only x64 processors (Apple silicon ARM-based
processors are not supported).
Note
Agent for Data Loss Prevention might be installed on unsupported macOS systems because it is an
integral part of Agent for Mac. In this case, the Cyber Protect console will display that Agent for Data
Loss Prevention is installed on the computer, but the device control functionality will not work.
Device control functionality will only work on macOS systems that are supported by Agent for Data
Loss Prevention.
39 © Acronis International GmbH, 2003-2023Agent for Advanced Data Loss Prevention
  l
Microsoft Windows 7 Service Pack 1 and later
  l
Microsoft Windows Server 2008 R2 and later
Agent for File Sync & Share
For the list of supported operating systems, refer to the Cyber Files Cloud user guide.
Agent for Exchange (for mailbox backup)
  l
Windows Server 2008 – Standard, Enterprise, Datacenter, Foundation, and Web editions (x86,
x64)
  l
Windows Small Business Server 2008
  l
Windows 7 – all editions
  l
Windows Server 2008 R2 – Standard, Enterprise, Datacenter, Foundation, and Web editions
  l
Windows MultiPoint Server 2010/2011/2012
  l
Windows Small Business Server 2011 – all editions
  l
Windows 8/8.1 – all editions (x86, x64), except for the Windows RT editions
  l
Windows Server 2012/2012 R2 – all editions
  l
Windows Storage Server 2008/2008 R2/2012/2012 R2
  l
Windows 10 – Home, Pro, Education, and Enterprise editions
  l
Windows Server 2016 – all installation options, except for Nano Server
  l
Windows Server 2019 – all installation options, except for Nano Server
  l
Windows 11 – all editions
  l
Windows Server 2022 – all installation options, except for Nano Server
Agent for Microsoft 365
  l
Windows Server 2008 – Standard, Enterprise, Datacenter, Foundation, and Web editions (x64
only)
  l
Windows Small Business Server 2008
  l
Windows Server 2008 R2 – Standard, Enterprise, Datacenter, Foundation, and Web editions
  l
Windows Home Server 2011
  l
Windows Small Business Server 2011 – all editions
  l
Windows 8/8.1 – all editions (x64 only), except for the Windows RT editions
  l
Windows Server 2012/2012 R2 – all editions
  l
Windows Storage Server 2008/2008 R2/2012/2012 R2/2016 (x64 only)
  l
Windows 10 – Home, Pro, Education, and Enterprise editions (x64 only)
  l
Windows Server 2016 – all installation options (x64 only), except for Nano Server
  l
Windows Server 2019 – all installation options (x64 only), except for Nano Server
40 © Acronis International GmbH, 2003-2023  l
Windows 11 – all editions
  l
Windows Server 2022 – all installation options, except for Nano Server
Agent for Oracle
  l
Windows Server 2008R2 – Standard, Enterprise, Datacenter, and Web editions (x86, x64)
  l
Windows Server 2012R2 – Standard, Enterprise, Datacenter, and Web editions (x86, x64)
  l
Linux – any kernel and distribution supported by Agent for Linux (listed below)
Agent for MySQL/MariaDB
  l
Linux – any kernel and distribution supported by Agent for Linux (listed below)
Agent for Linux
This agent includes a component for Antivirus & Antimalware protection and URL Filtering. See
“Supported Cyber Protect features by operating system” (p. 19) for details about supported
functionality by operating system.
Important
Active protection and real-time protection are not supported on kernel versions 4.17 and later.
The following Linux distributions and kernel versions have been specifically tested. However, even if
your Linux distribution or kernel version is not listed below, it may still work correctly in all required
scenarios, due to the specifics of the Linux operating systems.
If you encounter issues while using Cyber Protection with your combination of Linux distribution
and kernel version, contact the Support team for further investigation.
Linux with kernel from 2.6.9 to 5.16 and glibc 2.3.4 or later, including the following x86 and
x86_64 distributions:
  l
Red Hat Enterprise Linux 4.x, 5.x, 6.x, 7.x, 8.0, 8.1, 8.2, 8.3, 8.4*, 8.5*, 8.6*, 8.7*
  l
Ubuntu 9.10, 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04, 13.10, 14.04, 14.10, 15.04, 15.10,
16.04, 16.10, 17.04, 17.10, 18.04, 18.10, 19.04, 19.10, 20.04, 20.10, 21.04, 21.10, 22.04
  l
Fedora 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31
  l
SUSE Linux Enterprise Server 10, 11, 12, 15
Important
Configurations with Btrfs are not supported for SUSE Linux Enterprise Server 12 and SUSE Linux
Enterprise Server 15.
  l
Debian 4.x, 5.x, 6.x, 7.0, 7.2, 7.4, 7.5, 7.6, 7.7, 8.0, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 8.8, 8.11, 9.0, 9.1,
9.2, 9.3, 9.4, 9.5, 9.6, 9.7, 9.8, 10, 11
  l
CentOS 5.x, 6.x, 7.x, 8.0, 8.1, 8.2, 8.3, 8.4*, 8.5*
  l
CentOS Stream 8
41 © Acronis International GmbH, 2003-2023  l
Oracle Linux 5.x, 6.x, 7.x, 8.0, 8.1, 8.2, 8.3, 8.4*, 8.5* – both Unbreakable Enterprise Kernel and
Red Hat Compatible Kernel
  l
CloudLinux 5.x, 6.x, 7.x, 8.0, 8.1, 8.2, 8.3, 8.4*, 8.5*, 8.6*, 8.7*
  l
ClearOS 5.x, 6.x, 7.x
  l
AlmaLinux 8.4*, 8.5*, 8.6*, 8.7*
  l
Rocky Linux 8.4*, 8.5*, 8.6*
  l
ALT Linux 7.0
* Supported only with kernels from 4.18 to 5.16
Agent for Mac
This agent includes a component for Antivirus & Antimalware protection and URL Filtering. See
“Supported Cyber Protect features by operating system” (p. 19) for details about supported
functionality by operating system.
Both x64 and ARM architecture (used in Apple silicon processors such as Apple M1) are supported.
  l
OS X Yosemite 10.10
  l
OS X El Capitan 10.11
  l
macOS Sierra 10.12
  l
macOS High Sierra 10.13
  l
macOS Mojave 10.14
  l
macOS Catalina 10.15
  l
macOS Big Sur 11
  l
macOS Monterey 12
  l
macOS Ventura 13
Agent for VMware (Virtual Appliance)
This agent is delivered as a virtual appliance for running on an ESXi host.
VMware ESXi 4.1, 5.0, 5.1, 5.5, 6.0, 6.5, 6.7, 7.0
Agent for VMware (Windows)
This agent is delivered as a Windows application for running in any operating system listed above
for Agent for Windows with the following exceptions:
  l
32-bit operating systems are not supported.
  l
Windows XP, Windows Server 2003/2003 R2, and Windows Small Business Server 2003/2003 R2
are not supported.
42 © Acronis International GmbH, 2003-2023Agent for Hyper-V
  l
Windows Server 2008 (x64 only) with Hyper-V role, including Server Core installation mode
  l
Windows Server 2008 R2 with Hyper-V role, including Server Core installation mode
  l
Microsoft Hyper-V Server 2008/2008 R2
  l
Windows Server 2012/2012 R2 with Hyper-V role, including Server Core installation mode
  l
Microsoft Hyper-V Server 2012/2012 R2
  l
Windows 8, 8.1 (x64 only) with Hyper-V
  l
Windows 10 – Pro, Education, and Enterprise editions with Hyper-V
  l
Windows Server 2016 with Hyper-V role – all installation options, except for Nano Server
  l
Microsoft Hyper-V Server 2016
  l
Windows Server 2019 with Hyper-V role – all installation options, except for Nano Server
  l
Microsoft Hyper-V Server 2019
  l
Windows Server 2022 – all installation options, except for Nano Server
Agent for Virtuozzo
  l
Virtuozzo 6.0.10, 6.0.11, 6.0.12, 7.0.13, 7.0.14
  l
Virtuozzo Hybrid Server 7.5
Agent for Virtuozzo Hybrid Infrastructure
Virtuozzo Hybrid Infrastructure 3.5, 4.0, 4.5, 4.6, 4.7, 5.0, 5.1, 5.2
Agent for Scale Computing HC3
Scale Computing Hypercore 8.8, 8.9, 9.0, 9.1
Agent for oVirt
Red Hat Virtualization 4.2, 4.3, 4.4, 4.5
Agent for Synology
DiskStation Manager 6.2.x
Agent for Synology only supports NAS devices with Intel processors. You cannot install the agent on
devices with ARM processors.
Cyber Protect Monitor
  l
Windows 7 and later
  l
Windows Server 2008 R2 and later
  l
All macOS versions that are supported by Agent for Mac
43 © Acronis International GmbH, 2003-2023Supported Microsoft SQL Server versions
  l
Microsoft SQL Server 2019
  l
Microsoft SQL Server 2017
  l
Microsoft SQL Server 2016
  l
Microsoft SQL Server 2014
  l
Microsoft SQL Server 2012
  l
Microsoft SQL Server 2008 R2
  l
Microsoft SQL Server 2008
  l
Microsoft SQL Server 2005
The SQL Server Express editions of the above SQL server versions are supported as well.
Supported Microsoft Exchange Server versions
  l
Microsoft Exchange Server 2019 – all editions.
  l
Microsoft Exchange Server 2016 – all editions.
  l
Microsoft Exchange Server 2013 – all editions, Cumulative Update 1 (CU1) and later.
  l
Microsoft Exchange Server 2010 – all editions, all service packs. Mailbox backup and granular
recovery from database backups are supported starting with Service Pack 1 (SP1).
  l
Microsoft Exchange Server 2007 – all editions, all service packs. Mailbox backup and granular
recovery from database backups are not supported.
Supported Microsoft SharePoint versions
Cyber Protection supports the following Microsoft SharePoint versions:
  l
Microsoft SharePoint 2013
  l
Microsoft SharePoint Server 2010 SP1
  l
Microsoft SharePoint Foundation 2010 SP1
  l
Microsoft Office SharePoint Server 2007 SP2*
  l
Microsoft Windows SharePoint Services 3.0 SP2*
*In order to use SharePoint Explorer with these versions, you need a SharePoint recovery farm to
attach the databases to.
The backups or databases from which you extract data must originate from the same SharePoint
version as the one where SharePoint Explorer is installed.
Supported Oracle Database versions
  l
Oracle Database version 11g, all editions
  l
Oracle Database version 12c, all editions
44 © Acronis International GmbH, 2003-2023Only single-instance configurations are supported.
Supported SAP HANA versions
HANA 2.0 SPS 03 installed in RHEL 7.6 running on a physical machine or VMware ESXi virtual
machine.
Because SAP HANA does not support recovery of multitenant database containers by using storage
snapshots, this solution supports SAP HANA containers with only one tenant database.
Supported MySQL versions
  l
5.5.x − Community Server, Enterprise, Standard, and Classic editions
  l
5.6.x − Community Server, Enterprise, Standard, and Classic editions
  l
5.7.x − Community Server, Enterprise, Standard, and Classic editions
  l
8.0.x − Community Server, Enterprise, Standard, and Classic editions
Supported MariaDB versions
  l
10.0.x
  l
10.1.x
  l
10.2.x
  l
10.3.x
  l
10.4.x
  l
10.5.x
  l
10.6.x
  l
10.7.x
Supported virtualization platforms
The following table summarizes how various virtualization platforms are supported.
Note
The following hypervisor vendors and versions supported via the Backup from inside a guest OS
method have been specifically tested. However, even if you run a hypervisor from a vendor or
hypervisor with a version that is not listed below, the Backup from inside a guest OS method may
still work correctly in all required scenarios.
If you encounter issues while using Cyber Pro

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